Plumber - Veterans Encouraged to Apply! bei Sila Services

As a T-Mark Plumber your responsibilities will include:

• Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations.
• Diagnosing and troubleshooting plumbing issues, recommending appropriate solutions and discussing options with customers. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Keeping track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Collaborating effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Upholding professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
• Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional duties as assigned

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

• Industry-Leading Compensation: We believe in rewarding excellence.
• Fully Stocked Warehouse: We ensure you have the tools and support you need to excel, with a fully stocked warehouse.
• Clean Fully Stocked Truck: We provide a clean, fully stocked take home truck that’s ready for any job.
• Comprehensive Health Benefits: We offer health, dental, and vision insurance to keep you and your family covered.
• Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.
• 401(k) Plan: Secure your future with our competitive 401(k) plan, including a generous company contribution.
• Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
• Tool and Boot Allowance: We provide a tool and boot allowance so you have the best tools to get the job done.
• Training and Development Opportunities: We’re committed to your professional growth with training through our Service Professionals Academy and Resource Center!
• Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.