Area Collections Manager bei Mercedes-Benz Group AG

Key Responsibilities:

·       Support and lead team to follow up delinquent customers in order to minimize non-performing loan including restructuring activities for customer with temporary cash flow difficulties ; Reduction of early delinquencies and Non-starters ; Responsible for increase in overdue charge collection ;  Phone calling/visiting the delinquent customers on daily basis and coordinate with collection/repo vendors to reduce delinquencies.

·       Monitor and assign outsource agents to follow up delinquent customers and to repossess the vehicle for serious overdue account.(Networking to be via Phone/Fields Visit).

·       Manage all outsourced vendor partner/s activities to include :outsourced agent performance, Trainings, compliance checks, periodic audits, repossession activities, billing, etc.

·       Preparing Management reports and circulating periodic MIS and information required ; Ensure all tasks are getting completed as per collection policy; fraud and willful defaulter reporting; ensuring “0” audit findings.

·       Limiting the write-off as per target ; supporting legal team on loss recoveries wherever required ; Support the team by taking responsibilities.

·       Planning for the month with targets, weekly milestones, daily run rate, identification of gaps in field ; handling customer escalations and legal escalations.

·    Travel along with vendor partners to locations across the assigned geography and meet non collectable customers. 

·       Guide outsourcing teams across their locations to handle difficult contracts and keep them engaged and motivated.

 

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%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Light%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EExcellent communication skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-right:12.5pt;mso-add-space:auto;mso-list:l2 level1 lfo3;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Light%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EDecision-Maker, effective Negotiator, highly motivated%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-right:12.5pt;mso-add-space:auto;mso-list:l2 level1 lfo3;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Light%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EAbility to perform well under pressure.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-right:12.5pt;mso-add-space:auto;mso-list:l2 level1 lfo3;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Light%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EExcellence in relationship building%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-right:12.5pt;mso-add-space:auto;mso-list:l2 level1 lfo3;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Light%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EShould be flexible in travelling across the designated area%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin-right:12.5pt;mso-add-space:auto;mso-list:l2 level1 lfo3;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Light%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EProblem solving ability%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-right:12.5pt;text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Light%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3ECompetencies:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin-right:12.5pt;mso-add-space:auto;mso-list:l1 level1 lfo4;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Light%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3ELeadership skills:%3C/strong%3E Provide continuous motivation to team members, should be able to lead a team both on-field and office (this includes Non FTE’s)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-right:12.5pt;mso-add-space:auto;mso-list:l0 level1 lfo2;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Light%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3ETechnical skills: %3C/strong%3EDetailed knowledge of collection, repossession process.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-right:12.5pt;mso-add-space:auto;mso-list:l0 level1 lfo2;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Light%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3EProfessional %26amp; Interpersonal skills: %3C/strong%3EStrong communication and negotiation skills at all levels of the organization, Good communications with external parties, in particular with the dealer network. Strong Team player willing to work in a high paced start up environment%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin-right:12.5pt;mso-add-space:auto;mso-list:l0 level1 lfo2;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Light%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EIntegrity, Passion, Discipline, Respect%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin-right:12.5pt;mso-add-space:auto;mso-list:l0 level1 lfo2;text-align:justify;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-font-kerning:0pt;mso-ligatures:none;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;MB Corpo S Text Light%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EGood negotiation skill, and good strategic thinking%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E Jetzt bewerben