Customer Contact Center Director | Hybrid (Minneapolis, MN, US, 55416) bei None

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting equality in our communities.

What you do:

Provides direction and oversight of assigned business function within Enterprise Operations business unit. Leads and executes key business priorities, sets and achieves business performance targets, and delivers a superior experience to both policyholders and producers.

• Develops and executes department plans to ensure successful coordination of team activities (on and offshore). Achieves performance targets while effectively executing controls and managing risks.
• Establishes a customer-centric environment and builds successful customer relationships. Demonstrates responsiveness by proactively gathering input and feedback from customers. Drives continuous process improvements to deliver and maintain a high-quality end-to-end customer service experience and achieve overall customer satisfaction targets.
• Establishes and maintains a solid controls framework through oversight, capability and system ownership, monitoring of processes, and financial controls. Identifies, reports, and escalates risks and implements mitigation strategies. Acts as a the business system owner for designated systems.
• Leads key change initiatives within assigned business function to support the evolving service strategy. Ensures flexibility, change readiness and adaptability of teams and department to achieve business goals into the future.
• Builds the skills and develops the people needed to support the service delivery strategy at all levels of the organization. This includes a holistic people and employee engagement strategy to attract and retain talent, and leverage of a comprehensive workforce planning model to deliver results and efficiencies.
• Establishes strong and successful working relationship with peers, senior Operations leaders, key business partners, and vendors to deliver a high-quality end-to-end customer experience aligned with the service strategy and company-wide priorities.

• Utilization of artificial intelligence tools and resources (e.g. generative AI).

What you bring:

• 6+ years of experience required:  Financial, insurance and/or operations; proven successful strategic leadership, business acumen, relationship and customer service skills
• Four-year degree required:  Business or related field
• Annual international travel is required
• You must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future. This includes holders of H-1B, H4, L-1, L-2, TN, OPT, CPT, and other nonimmigrant visas.

Job posting range:  $117,000 - $176,000

Note the job posting range is exclusive of company benefits or other compensation. This role is also eligible for an annual incentive program. If you are hired, your final base salary will be determined based on factors such as geographic location, experience, skills, competencies, and/or education. In addition to those factors, we will also consider internal equity of our current employees. Please keep in mind that the range provided is the full base salary range for the role. Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth. 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, flexible spending and health savings accounts, tuition reimbursement, student loan retirement program, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that is fair, caring, and inclusive. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer. For additional information regarding What It’s Like To Work Here | Allianz Life. 

86339 | Operations | Management | Allianz US Life | Full-Time | Permanent

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.   #LI-TD1