Warranty Coordinator, Senior bei Orange County Transportation Authority

Why OCTA

Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County’s transportation network of today and creating a vision for the future.

OCTA is the county’s transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs.

We’re passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county’s 34 cities and 3.2 million residents. 

Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving.

Overview:

Under general supervision, administers the warranty recovery operations to maximize cost recovery and ensure compliance with OCTA Warranty Department goals. Responsibilities include processing warranty claims, negotiating settlements, and monitoring and analyzing warranty program performance.

This is a non-exempt position in Salary Grade ­­180: Min $36.86 – Mid $44.03 – Max $51.20 hourly. The starting salary will be within this range based on qualifications.

This position will remain open until filled.

This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

Displays High Integrity & Honesty: Takes personal responsibility, acts with honesty and consistency.

Has Technical and Professional Expertise: Has the technical skills, product knowledge and professional skills to do the job.

• Prepares, processes, and forwards claims to vendors using online/manual applications and negotiates settlements for credit or replacement of parts.
• Ensures accurate reconciliation of vendor reimbursements related to parts and labor claims or manages reconciliation of funds received from vendor claims for parts and labor expenses. Tracks aging warranty claims and claim acknowledgements from vendors. Processes and monitors all warranty payments due, as well as payments made through the Accounting Department for reconciliation.
• Develops and prepares the warranty portion of specification packages and coordinates warranty requirements with Contracts and Material Management (CAMM) and the Maintenance Department.

Solves Problems & Analyzes Issues: Has and applies problem analysis and problem-solving skills on a technical and interpersonal level.

• Evaluates capital equipment bids to ensure adherence to warranty
• Assists in developing warranty procedures by working with CAMM management. Recommends changes to the program when necessary.

Learning Agility: Seeks feedback actively and strives to improve based on that feedback. Strive for continual improvement.

Communicates Powerfully & Prolifically: Shares insights on issues/problems, clarifies purpose and links that purpose to actions.

• Represents the agency on disputes arising from warranty
• Ensures warranty program is implemented by working with base supervisors from CAMM and the Maintenance Department.
• Communicates effectively, clearly, and persuasively, conveying information that links purpose to action and ensures alignment across teams, both verbally and in writing.
• Assists in training parts room staff and mechanics on the appropriate methods of identifying and processing warranty items.

Any combination of education and experience equivalent to an associate degree in an applicable field and a minimum of five years of experience in warranty administration and materials management.  Possession of a Warranty Administration Certificate or equivalent training (i.e., Automotive Business Management Certificate, Claims Management Certificate, ASE Certification, OEM Warranty Administrator Training, or Service Operations/Dealership Management Certificate) is preferred.

Working Conditions/Physical Activities:

(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions).

Positions in this class typically require:

• Work may be perfomed in a stressful, fast-paced office environment, depending upon assignment. 
•  Ability to understand verbal communication and to respond effectively.
• Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.

Hazardous Conditions: 

• Hazardous physical conditions
• Atmospheric conditions. 
• Environmental conditions. 

Compensation and Benefits:

OCTA offers an attractive compensation and benefits package that includes medical, dental and vision health insurance programs, flex time (may be available), paid sick leave, paid vacation and holidays, short-term and long-term disability, life insurance, flexible spending accounts, retirement, deferred compensation plan, educational reimbursement, excellent in-house training programs, free transportation passes for the employee and dependents, wellness and ergonomic programs, and much more. OCTA has a hybrid remote work program. Eligibility is dependent on manager’s approval.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.