Operations Support Supervisor bei Bell Bank

The Mortgage Operations Support Supervisor provides leadership and oversight for the Disclosure and Adverse Action teams. This role ensures operational efficiency, compliance with regulatory requirements, and exceptional customer service. The supervisor will guide team members, manage workflows, and collaborate with sales staff to support company goals and values.

Responsibilities

Team Leadership & Supervision

• Set a strong example for direct reports and foster a culture of accountability, collaboration, and continuous growth.
• Provide continuous coaching and mentorship, targeting growth and learning opportunities to develop skills of direct reports.
• Align team goals with the company’s mission and objectives, ensuring clarity in priorities and direction.
• Proactively identify potential issues, facilitate open communication, and implement solutions that support team cohesion and overall effectiveness.

Operational Oversight:

• Ensure timely and accurate generation and delivery of disclosures within regulatory and company standards.
• Review and countersign denied files; complete disclosure and adverse action requests as needed to maintain service levels.
• Monitor workloads and staffing to meet turnaround expectations.
• Provide guidance to sales staff on disclosure and adverse action requirements.
• Engage in solutions for escalated issues and maintain strong working relationships across departments.

 Process Improvement & Compliance:

• Identify opportunities for process enhancements, automation, and efficiency improvements.
• Maintain expertise in federal, state, and agency disclosure requirements.
• Support change management initiatives, system updates, and new product rollouts.

Bell Bank Culture, Policy and Accountability Standards:

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• High School diploma or GED required.
• 4-6 years of experience in mortgage (underwriting, processing, QC, closing, etc.).
• Team lead or supervisory experience preferred.