IT Support Specialist en LJA Engineering, Inc.

WHAT LJA HAS TO OFFER

LJA is offering an exciting opportunity that will allow you to reach your full career potential. The structure of our organization is designed to amplify your capabilities while gaining the benefits of being an employee-owner. What truly sets this opportunity apart is the chance to collaborate every day with dedicated, skilled, and supportive leaders. Whether you are in the office, in the field, or behind the scenes, working at LJA gives you the chance to grow through hands-on experience and exposure to a broad range of clients and services.

WHAT MAKES LJA DIFFERENT

At LJA, our employee-owners take pride in their work and their workplace. We’re guided by leaders who foster a culture of respect, collaboration and a shared vision of success. Our difference is evident in the experiences and opportunities we provide:

• Employee-owned. Client-focused
• Employee Stock Ownership Plan (ESOP)
• Consistently ranked as a Top Workplace
• Internal recruitment team, in-house training, and a marketing department specific to our industry
• We celebrate flexibility, allowing every team and office to lead with their proven approach
• Our culture champions continuous learning and personal growth
• We believe success comes through constant evolution and communication
• We are passionate about having fun and making money, all while creating impact

POSITION OVERVIEW: As a POSITION at LJA Business Solutions, you will be responsible for answering and resolving technical support issues with workstation hardware & software products. The ideal candidate will be focused on providing excellent customer service, team-oriented, able to work on multiple tasks simultaneously, exude excellent verbal communication skills, able to document thoroughly, and excel at working independently.

 A TYPICAL DAY MIGHT INCLUDE:

• Travel to provide technical support, or moves/adds/changes to workstations at one of the LJA locations  
• Maintain, repair, and troubleshoot computer systems, computer peripherals, and software packages 
• Respond to incidents and service requests in the ticketing system, tracking time to resolve.
• Convert requests made over the phone, in person, online chat, etc. into a formal request.
• Meeting request SLAs and documenting resolutions and solutions.  
• Advanced troubleshooting of personal computers and laptops running Windows Operating Systems 
• Document, maintain, upgrade or replace hardware and software system  
• Install and update desktop software including but not limited to, AutoCAD/Civil 3D, Bentley products, Office 365, Adobe products, various engineering software applications, and other basic software programs 
• Image and deploy new workstations for new employees including installation, cabling, verify deliverables, and orientation.
• Remove spyware, viruses, bloatware, and other unwanted software when necessary.
• Troubleshoot and provide user support for hardware. Assist employees in setup for video conferencing. Printer maintenance/support 
• Train end users computer, email, audio/video, and telecommunication features and functionality  
• Troubleshoot physical cabling (voice & data) issues that affected workstation connectivity 

REQUIRED EDUCATION/LICENSE/CERTIFICATIONS:

• Associate degree and/or equivalent work experience. High school diploma or GED - required

REQUIRED QUALIFICATIONS:

• Microsoft Networking, Active Directory, TCP/IP, DHCP, DNS, RDP, and VPN access required 
• Proficient in Microsoft Operating Systems – required 
• Minimum of 5 years’ hands-on experience in Information Technology 
• Experience working in a medium-sized business or larger for a year  
• Experience with Windows Servers - workstation or user management 
• In-depth understanding of LAN concepts  
• PC imaging and deployment knowledge/experience  
• Ability to thrive in a fast-paced environment 
• Certifications a plus (ITIL, A+, MCP, etc.) 

IDEALLY, YOU SHOULD ALSO HAVE:

• Strong communication skills
• Ability to build strong relationships 

LEVEL UP WITH LJA

At LJA, we’re 100% employee-owned. This drives results, rewards ambition and supports long-term success for every team member. With almost 100 locations and 3,000+ employee-owners (and growing), we’re building something big! We want you to be part of it. Your future grows here.

• Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year’s.
• Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support.
• Family Support: Paid maternity and parental leave to help you focus on what matters most.
• Education Support: Tuition reimbursement and in-house courses provided by our Learning and Development team.
• Referral Bonuses: Know great talent? Get rewarded for helping us grow.
• Community Impact: Company-sponsored volunteer days and philanthropic initiatives.
• Professional Development: Memberships to industry organizations to keep you connected and growing.
• Career Growth: Great internal mobility opportunities to advance your career.
• Fun Culture: LJA social events, employee sports teams, bring your kid to work day, etc.

To Executive Search Firms & Staffing Agencies: LJA Engineering, Inc. and its subsidiaries do not accept unsolicited resumes from any agencies that have not signed a service agreement. All unsolicited resumes will be considered LJA's property. This includes resumes submitted directly to hiring managers without contacting LJA's Human Resources Talent Department.