Systems Support and Development Analyst bei ORC External

• Suffolk County Council
• Location: Endeavour House, Ipswich, IP1 2BX - Hybrid 
• Salary: £34,434 per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available 
• Contract: Permanent 

Join a Team Driving Innovation in Social Care Systems.

As a Systems Support and Development Analyst, you will play a key role in ensuring these systems are fit for purpose, support frontline practice, and evolve in line with service needs and national developments.

Reimagine the possibilities.

What You’ll Be Doing

• Provide expert support to practitioners, finance teams, and managers in their daily use of systems and workflow processes, resolving complex issues with confidence and clarity.
• Contribute to system development, helping shape enhancements that improve functionality and user experience.
• Maintain and optimise system tools that enable staff to deliver effectively within the operating models and transformation programmes across both adult and children’s services.
• Play a key role in system upgrades, including preparation, testing, and implementation of new versions.
• Engage with system users, supporting training, feedback collection, and continuous improvement initiatives.

What You’ll Bring

• Extensive experience working with and supporting Liquidlogic and Controcc systems.
• A strong track record of identifying and implementing process improvements that enhance efficiency and service delivery.
• Proven ability to deliver business analysis that drives meaningful change across large, complex organisations.
• Excellent communication skills, with the ability to translate complex or sensitive information for diverse, non-technical audiences.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.  

Why Join Us?

Join a forward-thinking team where innovation, collaboration, and continuous improvement are at the heart of everything we do. At Suffolk County Council, you’ll find a supportive and inclusive working environment, with access to professional development opportunities that help you grow your career. This is your chance to make a meaningful impact on the lives of adults, children, and families across Suffolk - helping to shape services that truly make a difference.

The team  

You’ll be joining an established and dynamic team dedicated to the ongoing improvement of Suffolk County Council’s core social care systems - including Liquidlogic Adults and Children’s Social Care, Early Help modules, ContrOCC finance systems, and associated portals. These systems are essential to delivering high-quality care and support across the county, and your work will directly contribute to their effectiveness and evolution.

Empowering Everyone  

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. 

For more information  

Please contact Lorraine Webb (she/her) for a casual conversation. You can reach them by calling 01449 745154 or emailing [email protected]. 

How to apply 

Step 1 - Read the Job and Person Profile (JPP) (Word). 

Step 2 - Click ‘Apply Now’ to start your online application. 

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Tell us about a time you supported colleagues or end users with a complex system or workflow issue. How did you approach the problem and what was the outcome?
2. Describe a situation where you contributed to the development or improvement of a business system or process. What steps did you take and how did you ensure the changes met the needs of different stakeholders?
3. Describe your experience of working with Liquidlogic and ContrOCC systems. How have you used these systems to support service delivery or transformation programmes?

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.  

Please note: Without a supporting statement, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected] or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.   

Closing date:  11.30pm, 24 November 2025.

Interview date: 27 November 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.  #LI-Hybrid  

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