Customer Relations Officer bei Albury City Council
Albury City Council · Albury, Australien · Onsite
- Junior
- Optionales Büro in Albury
Applicants are asked to include a cover letter introducing themselves, outline your background, key strengths, and what has attracted you to this role.
Working at AlburyCity is not just a job, you are connected to something much bigger. Every position, every person, every department is here for our community and to make a difference to where we work, live and play. We are here to learn, to grown, to achieve and to create genuine connections within our community.
AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone’s responsibility.
DIRECTORATE:
Business, Growth & Community
CLASSIFICATION:
Grade C
SALARY:
$64,702 to $75,055 pa + 12% employer contribution to superannuation
REPORTING TO:
Coordinator People & Systems
EMPLOYMENT TYPE:
Permanent Full Time
THE POSITION:
To provide customer service excellence with a commitment to continuous improvement, a true understanding of our customers' needs and an attitude and desire to serve each customer with efficient, responsive and friendly service.
Responsibilities
KEY RESPONSIBILITIES:
- Provide customer service excellence to our diverse community across our multi contact channels environment; being telephone, face to face & online.
- Quickly identify our customers' needs and ensure the information provided is transparent, open and delivered in a timely manner in accordance with legislation and Council policies.
- Maintain confidentiality of Council information obtained during your employment.
- Perform a range of customer service tasks efficiently and simultaneously.
- Participate in available opportunities for personal development including rotation between the call centre, counter & administration areas.
- Maintain an up to date knowledge of services, programs, participate in ongoing training and provide training and assistance to other team members as required.
- Ensure personal presentation and uniform is professional at all times.
- Accurately undertake cash handling tasks, including processing, receipting, balancing and banking.
- Participate in continuous improvement, contributing to team meetings and sharing information and techniques with our people and management.
- Team members who hold Justice of the Peace registration may, on a volunteer basis, support the organisation in providing Justice of the Peace Services to the community. Such volunteer services may be undertaken in work time, subject to authorisation of the employee's supervisor.
- Perform other tasks or duties as directed by your Coordinator that are within the limits of the employee's skill, competence and training.
- Observe requirements of the WHS Legislation, relevant to the job and adhere to AlburyCity Policies and Procedures regarding WHS.
- Observe appropriate AlburyCity Policies and Procedures regarding day to day operations including Equal Employment Opportunity Policies, AlburyCity's Dress Code and Standards Policy and AlburyCity's Code of Conduct.
Qualifications
KEY RELATIONSHIPS:
Internal
- Our People
External
- Our Community
EMPLOYMENT CONDITIONS:
- Based on a 35 hour week, with actual days and times being Monday to Friday, 8.30am to 5pm, with an RDO in accordance with AlburyCity's RDO guidelines.
- This position requires you to wear a compulsory uniform as per AlburyCity’s Our People Dress Code Standards. Our People are required to present a smart and professional image to the public at all times including when in public and when working remotely.
- This position involves working in a predominantly indoor environment and using a computer is considered a core component of the role. There may be occasional visits to other work locations. The position requires an average level of aerobic and physical fitness to undertake occasional physical activities, including manual handling tasks as part of a normal working environment. A medical declaration will be required to be completed prior to commencement.
- This position requires evidence of a current Australian National Police Check.
- This position is subject to alcohol and other drug testing
- This position is located at the AlburyCity Administration Building, 553 Kiewa Street, Albury and occasional visits to external sites/depots as required
ESSENTIAL CRITERIA:
- Customer Service Training or equivalent relevant work experience.
DESIRABLE CRITERIA:
- Certificate in Business Administration or related discipline
- Experience working in a Local Government environment
EXPERIENCE
- Significant experience in a customer service role
SPECIALIST KNOWLEDGE AND SKILLS:
- Sound knowledge of customer service principles
- Experience in using a variety of data base systems
- Knowledge of local government operations
- High level computer literacy in the use of a variety of software applications including MS Office Suite, web based products and information management systems
- Cash handling and receipting
- Excellent telephone and concierge skills
- Experience in a broad range of administrative functions
About Company
Company
Our Organisation: We are the facilitator of a thriving, resilient and liveable city full of opportunities and the custodians of an environment like no other. We consistently deliver best-in-class leadership, services, facilities and experiences, providing exceptional living for our local community.
Our Values: These are the ways we work, with each other, with our community, and with our partners. They guide our day-to-day decisions, our culture and our direction. This is how we work together to make it happen.
- Accountability (We Own it): We take responsibility for our actions and decisions, support each other to do the same, and strive to do what's right, even when it's hard.
- Working Together (We Work Together): We support each other, share success, and know that when we work together, we go further.
- Integrity (We Do What's Right): We do the right thing, even when no one is watching. We are honest, transparent and fair.
- Future Focused (We Look Ahead): We think and act long term for a better future for Our People, community and environment.
Live Well Work Well: The health and safety of our people is more than a priority, it’s a commitment embedded within our values. Unlike priorities which change over time, our values form the basis for all that we do; they define our purpose and what we stand for. We seek to have a positive impact by developing a holistic wellbeing culture that empowers everyone to be their healthiest and happiest version, resulting in a more engaged and productive workforce with lower incidence of illness and injury.
It is, and always will be, our goal to have a workplace free from harm.
Two Cities One Community: On 13 October 2017 AlburyCity and The City of Wodonga entered into an historic partnership between the two cities. In 2025 both Councils worked together to review and re-commit to the Partnership Agreement.
This partnership is a unique opportunity to develop a way forward that benefits our community as a whole with the aim of improving integration, productivity and social and economic development. It will focus on future growth that will continue to add value to both cities. Through this combined focus, underpinned by four key pillars of; leadership, economy, environment and community, we will unleash our potential and drive innovation for the benefit of the region and the nation.
Our Mission is to work together to achieve our community goals now and into the future. We understand that we are stronger together and can achieve more when working in collaboration. We will build on our current partnerships and shared values for thebetterment of Albury and Wodonga.
Child Safety: AlburyCity is committed to being a child safe organisation and our people support, listen to and empower children and young people. We create safe environments that minimise the risk of harm and we have ZERO tolerance for child abuse, violence and neglect.
