Supervisor, Customer Master Data bei Merz USA

About Us

Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.

A Brief Overview

The Supervisor of Customer Master Data will oversee the management and integrity of customer data across various systems. This role involves leading a team of customer master data analysts, ensuring compliance with data governance policies, and driving initiatives to enhance data quality and accuracy.

What You Will Do

Team Leadership Supervise and mentor a team of customer master data analysts, providing guidance and support in daily operations. Conduct regular performance reviews and facilitate professional development opportunities.

Data Management Ensure the accuracy and integrity of customer master data across all platforms. Implement and maintain data governance policies and procedures to ensure compliance with internal and external standards.

Process Improvement Analyze existing data processes and recommend improvements to enhance efficiency and data quality. Collaborate with IT and other departments to design and implement data quality initiatives

Reporting and Analysis Generate and analyze reports on data quality metrics, identify trends and areas for improvement. Present findings and recommendations to senior management.

Stakeholder Collaborations Serve as the primary point of contact for customer master data escalations. Work closely with cross-functional teams to ensure alignment on data management practices

Speciality Projects Develop new automation techniques to effectively utilize resources. Monitor automations for areas of improvement and increase efficiency.

Minimum Requirements

High School Diploma

Bachelor's Degree in business, Information Technology, or a related field

3-5 years of experience in data management

-Proven experience with data governance frameworks and tools (e.g., SAP, Salesforce)

Preferred Qualifications

Technical & Functional Skills

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Proficiency in data analysis tool sand software (e.g., Excel, SQL)

Ability to research and evaluate data

Knowledge of systems OCE, Salesforce Service Cloud, and SAP ERP

Strong attention to detail and organizational skills