Resource Specialist - AD269 bei Native American Rehabilitation Assoc. of the NW

Description

Title: Resource Specialist - AD269
Location: RiverHouse - 211 SE Caruthers Portland, OR 97214
Schedule: This is an in person position, Monday through Friday, 8:00am - 5:00pm.
Wage Range: $21.00 - $24.00 hourly, Non-Exempt 

If you are a motivated and dedicated Resource Specialist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you! 

At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Resource Specialist serves as the first point of contact for individuals reaching out to NARA NW. This position plays a vital role in connecting community members with needed resources and ensuring timely, coordinated support. The Resource Specialist is a subject matter expert on all NARA NW programs and community resources, helping clients navigate available services, schedule initial appointments, and check the status of referrals. This position provides support and guidance to staff and clients, helps facilitate access to community resources, and works collaboratively with internal teams and external partners to ensure high-quality services to families, elders, and children/youth. 

What you will do:

•    Serve as the first line of contact for clients, families, and community members contacting NARA NW.
•    Provide information and guidance on all NARA NW programs.
•    Conduct brief screenings to determine client needs and make appropriate internal and external referrals.
•    Schedule initial appointments for clients across all NARA NW programs.
•    Check referral and application status for clients.
•    Maintain up-to-date knowledge of community resources.
•    Document client contacts, referrals, follow-up activities accurately and promptly in designated databases or electronic health records.
•    Collaborate with program staff to ensure smooth handoffs and continuity of care
•    Participate in staff training and development, sharing information on resources, best practices, and culturally specific approaches.
•    Attend internal and external meetings, representing Social Services and sharing relevant updates with staff and leadership.
•    Promote a Whole Health approach that incorporates recovery, physical and behavioral health, and spiritual well-being.
•    Assist with leading team huddles and program meetings to support communication and program alignment.
•    Work collaboratively and maintain professional boundaries with clients, other NARA staff, and team members, treating everyone with respect and dignity at all times.

Qualifications

We would like to hear from people that have:

•    High school diploma or GED required
•    Minimum of 1 year of experience providing direct client support, resource navigation or administrative coordination in a social service, healthcare or community-based setting.
•    Demonstrated ability to work effectively with underserved and high-risk populations, including individuals from diverse cultural and socioeconomic backgrounds.
•    Strong communication and interpersonal skills, with the ability to build relationships with clients, staff, and community partners.
•    Knowledge of local and federal resources and experience helping clients navigate service systems.
•    Experience working within Native American/Alaska Native communities preferred.
•    Valid driver's license and proof of insurance.
•    Ability to maintain professional boundaries and handle sensitive information with confidentiality.
•    Must pass a pre-employment or for cause drug tests.
•    Must pass criminal background and DMV checks.

  PREFERRED EDUCATION AND EXPERIENCE:
•     Experience working within the Native American/Alaska Native community 
 

What’s in it for you?

14 Paid Holidays: New Years, Martin Luther King Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, 4th of July, Labor Day, United Indigenous Day, Indigenous People's Day, Veterans Day, Thanksgiving, Day after Thanksgiving, and December 25th!

Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire. 

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 14 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account 
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Referral Program- (Up to $1000 Dollars)
• Company Phone
• Company Laptop
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

1. To Quick Apply, go to Careers – NARA NW (naranorthwest.org)
2. Look for the position you want to apply for and submit a resume (Required) and cover letter (Not required), that’s all!
3. Feel free to contact [email protected] if you have any questions or would like to know where your application is in the process.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober. 

Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.