Applications Analyst bei PetSmart

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job:

The Application Analyst role for Supply Chain Technology supports the software lifecycle of key software capabilities from strategic planning to tactical activities and operational support.  This position will contribute to and assist the efforts to identify, define, analyze, prioritize, test, and refine the technology platform requirements, and work with cross functional technology and business teams to deliver the final product.  This role works directly with internal stakeholders in the areas of Transportation, Vendor Management, E-Commerce, & Store Operations and our external vendors to ensure technological & operational support of the respective applications & business processes

Key Responsibilities

• Helps senior and lead analysts to ensure detailed functional & technical requirements are captured from appropriate teams and extracts requirements that may or may not be stated directly
• Contribute to the creation and maintenance of technical and functional design specifications
• Participates in regular dialogue with business stakeholders to help understand and shape ongoing operational requirements, issues, and opportunities for improvement
• Demonstrate strong analytical and problem-solving skills to propose technical solutions to complex business requirements
• Participates in the quality assurance aspects of software lifecycles by contributing to creation & execution of test plans and detailed test cases, furthermore identifying defects and works toward resolution with developers and business teams
• Responds to production support issues; if not able to resolve independently, clearly communicates known status of issue to senior or lead analyst as a way of escalation
• Will be required to participate in week-long on-call rotation that requires 24/7 availability
• Seeks to identify and resolve root causes of problems; helps to document remediation within a centralized knowledge base

Qualifications

• Bachelor’s degree - Math, Science, Computer Science, or Business preferred or equivalent work experience with Store or Supply Chain applications
• Experience working on fast-paced projects in a team setting geared toward delivering results with highly sensitive timelines and business outcomes
• Excellent verbal and written communication skills and the ability to work with and through others to resolve issues
• Exposure to Retail industry; Preferably experience with both ‘brick and mortar’ and e-commerce
• Highly quality conscious and result-oriented
• Customer-oriented, mission focused, and a quick learner
• Contributes to a positive team environment
• Solid analytic and problem-solving skills. Able to distinguish technology problems from people or process problems

Nice to Have

• Experience with Software Development Lifecycle (SDLC) utilizing both Agile and Waterfall methodologies
• Experience in analyzing, designing, configuring and implementing complex applications and integrating software packages; played a significant role in supporting medium to large projects
• Experience with JIRA and related product development software
• Experience with Service Now application and processes
• Experience with QTest/QA application and processes
• Understanding of APIs and modern technology architecture
• Familiarity with JS/JSON/CSS/XML
• Understanding of SQL query language

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

 PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.