Description

POSITION SUMMARY:

The Corporate Director of Quality position is designed to support operations, purchasing, and sales departments in the process of ensuring that our customers receive the highest quality product through the consistent application of our established quality management system.

ESSENTIAL FUNCTIONS:

• Responsible for the oversight and management of SSH, Magic Steel, and SGT Quality Management Systems and the third-party registration process. Develop department strategy and vision to ensure adherence with customer expectations and requirements.

• Oversee, motivate, mentor and evaluate the Quality Department employee’s performance.

• Gather, analyze, and manage quality related data used for monthly Quality Council and Staff meetings.

• Coordinate organizational business unit activities to standardize quality improvements throughout the company. Also lead and monitor quality activities to ensure company’s products comply with quality standards.

• Support and perform Quality Internal Auditors’ training to ensure continual staff of trained auditors. Also support the coordination and auditing of all required internal auditing, external (Customer and Third Party) audits as well as providing technical support for all QMS related activities.

• Direct Quality Department operations provide education and train staff related to quality arena.

• Support all Organizational business units regarding all customer complaints and rejections. This includes coordinating the collection of related samples and evidence and visiting customers when required for process / product inspections. Provide general sales support, determine disposition of problematic or defective material, and support the claims process back to the mill and supplier.

• Manage and support the internal and outside processor related rejected material process. This includes the coordination of all documentation needed to aid in the mill/ supplier claim process, such as samples, pictures, inspection reports, and documentation of incoming inspection if rejected for rust or other transport damage.  Responsible for the timely disposition of defective material, as well as the related interim and final corrective actions taken.

• Assists Sales, Operations and Purchasing with customer complaints and other general quality related issues, including corrective actions requested by customers.  Also assist same departments with internal corrective techniques and follow through.  Quality Manager will track both internal and external corrective actions.

• Monitor all material placed on hold at each Organizational business unit for any quality reason and ensure that these issues are addressed in a timely manner.

• Support the SSH Purchasing Group with Outside Processor quality system assessments, quality system audits and coordinating any required corrective actions affecting their processes.

• Work with Purchasing to help define a processors available process routing, process capabilities and process limitations to ensure the products they procure for SSH’s can meet our customers specifications and expectations.  

• Responsible for working with Purchasing and Accounting to manage mill reject warehouses to ensure that rejected material is picked up in a timely fashion.

• Review material discrepancies found upon receipt, in process and during final inspection to ensure that material meets purchase order requirements. Where necessary, collect defect descriptions and locations to facilitate group involvement in the decision-making process.

• Review and approve material cross-applications as needed.

• Review new and revised CPS’s and PPS’s.

• Review and validate Invex purchasing specifications match customer standards and purchase order information.

• Support Quality personnel responsible for producing and submitting customer PPAP’s as required. Also help with the submission of customer IMDS requests.

EXPERIENCE AND EDUCATION

Bachelor's degree in Metallurgy, Material Science Engineering.  10+ years in quality management, including 5+ years in senior management role, supplying automotive or Tier 1’s.  Strong leadership skills with experience managing quality teams.  In-depth knowledge of ISO & IATF standards and quality management systems.  Experience in conducting audits, managing customer complaints, and implementing quality control measures. SPC, Statistics and Lean Manufacturing certifications a plus.

Management retains the right to change this job description or add to the duties at any time.

Qualifications