SAVP - Client Partner - FinTech Practice bei exl Service.com (India) Private Limited
exl Service.com (India) Private Limited · New York, Vereinigte Staaten Von Amerika · Hybrid
- Senior
- Optionales Büro in New York
The Client Partner role focuses on client engagements, and growth within EXL’s banking accounts. You will lead client engagements, manage end-to-end sales cycles, and deliver operational excellence. The role requires a deep understanding of the banking domain, proven experience in delivering large projects and the ability to build strong relationships with senior stakeholders.
Work Location: New York, NY
Salary Range: $175k - $200k + 15% bonus
Responsibilities
- Ownership of Growth, Client engagement, NPS, Profitability across a portfolio of banking clients
- Bring a deep understanding of the current marketplace and competitor offerings to drive the organization’s growth strategy and investments
- Partner with clients to develop transformation agenda and value creation
- Manage proposals with full ownership and accountability for the opportunity
- Provide complete ownership and accountability for managing competitive proposals, and working closely with sales enablement teams to ensure high quality of proposals
- Ensure optimal deployment of resources to achieve business goals
- Create and execute strategic account plans to maximize revenue and profitability by driving cross-sell, pace of volume ramps, time to proficiency and client satisfaction
- Develop C-level and cross-functional contacts and touchpoints in the client organization through regular objective-based interaction forums and review governance cadence
- Scout and scope new opportunities within the account by participating in client’s review meetings – identify problem statements and map EXL services and products to develop customized solutions
- Mentor teams for seamless delivery and transformation
Experience And Competency Requirements
- 12+ years of overall experience, including at least 6+ years in a client facing role in a solutions or account management capacity in the consulting or offshore/outsourcing industry
- Domain knowledge and experience in banking, credit cards, payment networks
- Demonstrated ability to communicate effectively, vertically, and horizontally both internally and in client organizations, with an ability to create and deliver compelling presentations
- Good understanding of new and emerging Digital/Cloud/SaaS technologies
- Strong problem-solving ability with the aptitude to identify strategic solutions to business problems with enterprise-wide implications as a trusted strategic partner to clients
- Must be capable of multitasking with rapidly changing priorities and manage multiple tasks in a dynamic environment
- Must be detail-oriented and able to develop, execute, lead, and maintain complex projects, programs, and assignments.
- Must have highly developed customer relations and negotiation skills with the ability to effectively consult and influence senior executives. Able to provide verifiable references.
- Must have proven ability to contribute to business development efforts and to lead and manage multiple distributed teams to achieve client goals.
Qualifications
- Bachelor's / Master's degree from an accredited institution
- Strong understanding changing landscape of analytics, data, and digital operations / BPS in the Banking industry
- Proven track record in execution and over-achieving financial and non-financial targets
- Strong writing, presentation, conceptual, analytical, and interpersonal skills
- Willingness to travel to meet client needs
About Company
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
Company
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
