Security Systems Technician Development Lead bei Digi Security Systems

Digi Security Systems is an industry leader in the design, installation and support of custom video surveillance, electronic access control, and intrusion detection solutions for companies of all sizes. We've built our reputation on innovation and reliable service, and we're known as the industry's experts.

Position Overview

We are seeking an experienced Technician Development Lead to join our operations team. Salary for this position is dependent on experience, starting at $90,000+ per year.

This role is both strategic and hands-on, responsible for empowering Digi Security Systems’ technicians to grow their skills, uphold safety practices, and maintain professionalism. The Technician Development Lead will own technician training initiatives, technical readiness programs, assessments, and the Safety Deputy Program, ensuring field excellence and supporting organizational growth.

The position will serve technicians across all Digi Security Systems branches and requires regular field and branch travel to deliver training, conduct assessments, and reinforce safety culture.

The ideal candidate combines deep technical expertise with instructional design and leadership skills. They will design and deliver structured, engaging training programs, develop standardized assessments, and implement scalable systems and tools to track readiness and compliance. Success in this role requires clear communication, adaptability, and the ability to build credibility and trust with field teams while collaborating across HR, Operations, and Technical departments.

Candidates must have:

• Expert background in installing and servicing Access Control, CCTV, and Burglar/Intrusion Alarm Systems
• At least five (5) years of experience in the commercial security systems field
• Proven ability to lead training programs, drive safety compliance, and manage change effectively

Main Responsibilities:

• Reduce Technician Ramp Time Decrease onboarding time for new technicians by implementing structured training and first-90-day portfolios.
• Elevate Technician Performance & Agility Launch recurring training cadences and cross-training programs to improve technical versatility and reduce downtime.
• Strengthen Safety Culture Maintain and scale the Safety Deputy Program across all sites.
• Standardize Technical Practices Develop and maintain version-controlled SOPs for installation and troubleshooting.
• Improve Compliance & Certification Tracking Build tools (dashboards, trackers) for monitoring certifications and readiness.
• Scale Development Programs Across Partner Companies Support Train-the-Trainer programs and mentorship initiatives.
• Enhance Technician Engagement & Retention Track technician sentiment and provide feedback loops.
       

Benefits:

• 30 hours PTO plus 2 weeks vacation accrual rates
• 3 weeks vacation accrual rate after first year of employment
• 8 company-wide paid holidays throughout the year
• 401k plan w/corporate matching structure
• Full health benefits-medical, dental and vision
• Included life insurance, additional available for purchase
• Accident/critical illness insurance available for purchase
• Full set of Hilti tools
• All hand tools and consumables paid for by company
• Ample paid training and professional development opportunities
• Company laptop, company phone, uniforms and gear
• Yearly stipend for steel-toed boots and work pants

Physical Requirements:

• Ability to lift/move equipment and tools weighing up to 50 lbs.
• Ability to work from ladders or man lifts at extended heights.
• Must be able to differentiate colors.
• Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
• Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.

Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at will nature of employment at Digi Security Systems.

You can apply for this role, and others on our website at digiss.com/jobs

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