Patient Navigator - Hand/Plastic Surgery Clinics bei LCMC Health

Your job is more than a job.

The Patient Navigation Specialist will coordinate all aspects of the specific assigned clinical service. Will serve as liaison with other departments and will interface with internal and external agencies to include diverse levels of medical and non-medical personnel to ensure the optimal level of clinical coordination is achieved.

GENERAL DUTIES

• Assists patients in navigating clinical services provided to include assistance in overcoming barriers that may inhibit accessing these services.
• Contacts No-show patients to encourage re-entry either to the clinical service or other clinical provider.
• Maintains relationships with internal and external referral sources and agencies to facilitate patient referrals.
• Collaborates with clinical staff and providers to ensure patients’ engagement & adherence to plan of care.
• Maintains collection and storage of data & clinical information specific to service to include filing, upload of clinical documentation into EHR and electronic programs.
• Participates, coordinates and schedule identified outreach programs and community events.
• Assists in working with the coordination of support groups, to include attendance at meetings, identifying educational speakers and providing information concerning the support group to all patients and providers.
• Serves as liaison and/or contact person for the department or office between and amongst other departments, patients, and vendors.
• Coordinates and schedules departmental, informational and general staff and provider meetings.
• Performs other duties as assigned and develops special projects as assigned by service program medical director and/or the Operations Manager.

MINIMUM QUALIFICATIONS

• Required: High School Diploma/GED or equivalent OR 2 years of work experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to navigate EPIC- Electronic Health Records software.
• Ability to speak concisely and effectively communicate.
• Self-Motivated.
• Ability to prioritize work to meet deadlines.
• Ability to function in a high-pressure environment and meet stringent deadlines for completing tasks.
• Ability to handle multiple tasks simultaneously.
• Strong customer service and patient relations skills.

WORK SHIFT:

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research.

Your extras

• Deliver healthcare with heart. 
• Give people a reason to smile. 
• Put a little love in your work. 
• Be honest and real, but with compassion.  
• Bring some lagniappe into everything you do. 
• Forget one-size-fits-all, think one-of-a-kind care. 
• See opportunities, not problems – it’s all about perspective. 
• Cheerlead ideas, differences, and each other. 
• Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.