General Manager bei Arizona Delta Mechanical Inc

Description

Job Summary  

The General Manager (GM) is responsible for overseeing all operational, financial, and administrative functions of the service division. This role ensures the department operates efficiently, delivers exceptional customer service, maintains profitability, and supports a high-performing team of technicians and office staff. The GM acts as the central leader, setting the standard for company culture, operational excellence, and growth. 

Requirements

 Essential Job Functions 

• Oversee day-to-day operations including scheduling, dispatching, inventory management, and job workflow. 
• Ensure all plumbing jobs are completed to company quality standards and meet local code requirements. 
• Monitor and improve operational processes for efficiency and customer satisfaction. 
• Oversee safety protocols and ensure compliance with OSHA and industry standards. 

Team Management & Development 

• Recruit, hire, onboard, and train plumbing technicians and office support staff. 
• Conduct regular performance evaluations and coaching sessions. 
• Foster a positive, accountable, and high-performance company culture. 
• Coordinate continuing education, licensing, and certifications for technicians. 

Customer Service & Quality Control 

• Uphold company service standards and monitor customer satisfaction. 
• Resolve escalated customer concerns or service issues. 
• Implement systems that enhance the customer experience, from intake to job completion. 

Financial Management 

• Develop and manage annual budgets, forecasts, and financial goals. 
• Track KPIs including revenue, job profitability, conversion rates, and technician performance. 
• Control costs related to labor, materials, fleet maintenance, and overhead. 
• Approve invoices, review job costing, and ensure accurate financial reporting. 

Sales & Business Growth 

• Collaborate with marketing to implement promotions, digital advertising, and customer acquisition strategies. 
• Monitor online presence and reputation management (reviews, ratings, and brand image). 
• Identify opportunities for new service offerings, partnerships, or market expansion. 

Fleet, Equipment & Inventory Oversight 

• Oversee and ensure vehicle maintenance schedules are followed.
• Ensure vehicle safety is top of mind and processes are followed.
• Ensure inventory accuracy and reduce unnecessary material waste.