Sr Solutions Sales Consultant - Managed Services bei Ricoh Americas Holdings
Ricoh Americas Holdings · Mississauga, Kanada · Onsite
- Professional
- Optionales Büro in Mississauga
The Sr. Solutions Sales Consultant is responsible for technical solution design pre-sales functions. These functions would include; pricing, solution design, solution validation with operations, proposal build support, RFP response support, and sales tracking of active opportunities. The SSSC will support all SME’s on the MS team. The SSSC will support the entire MS portfolio, Imaging, Printing, RDPS, and ON-Site services.
Job Duties & Responsibilities:
- Promote and support pre-sales and solution design activities.
- Apply a consultative approach to C-level and IT contacts to gain an understanding of the customer's business and technology requirements, using the RICOH methodology framework to analyze the customer's business and technology requirements and selecting the right solutions to meet the customer's needs;
- Develop advanced knowledge of the Managed Services solution set
- Support MS sales teams with proposals and RFP responses
- Support MS solutions pre-sales activities through sustained activities in presentation, solution selection, pricing, confirmation of pricing and solution fit with delivery.
- Develop Statement of Work (SOW) and design documentation contribution as a part of the business/technology solution that relates to the MS solution; Templates of SOW’s will be provided.
- Engage vendor partners to assist in complex solutions where appropriate;
- Manage client engagement cycle, communications and expectations from design through to implementation team hand-off;
- Promote and practice good customer relations - representing oneself in a professional manner to enhance the interests and reputation of Ricoh Canada Inc.;
- Track all active opportunities for the sales team, Win / Loss / Active
- Other duties as assigned by manager
Qualifications (Education, Experience and Certifications):
- Post Secondary Education preferred, or equivalent experience in a related field
- Minimum of 5 years’ experience working in a services organization delivering complex solutions and services sales support, including document management experience in software solutions design, implementation or software configuration
- SaaS, Business Process Management (BPM) and/or Managed Services sales experience required
- Government sales experience required
Knowledge, Skills and Abilities:
- Ability to work independently in sales and support environments with experience calling on a variety of accounts including local SMB, vertical or national accounts
- Strong interpersonal communications, time management, creative, analytic and organizational skills Advanced skills in Microsoft Office applications and the creation and use of templates and styles
- Advanced technical understanding of networking, messaging, database, operating system, directory services technologies, document management products and Professional Services best practices
- Advanced working knowledge of scanning, imaging, workflow, printing, document management and software applications specific to the document lifecycle (capture, manage, output and store) in a departmental environments
- Ability to advance with new technology - learning aptitude and adjusts well to change; Strong verbal and written communication skills, including ability to present to customers. Ability to create professional application and services delivery documentation
- Product and technological knowledge of Ricoh products an asset
Other Requirements:
- Requires a valid driver's license and reliable transportation as this position involves local travel on a regular basis (and auto insurance coverage per Ricoh's policy)
- Frequent regional travel to customer sites and occasional long distance overnight travel required
Company
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
