Customer Payment Investigations- Customer Care Professional bei American Express

%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EAt American Express, our culture is built on a 175-year history of innovation, shared %3C/span%3E%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.americanexpress.com/en-us/company/who-we-are/%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3Evalues%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you%27ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EAre you an experienced Customer Care Professional with a curious and analytical mentality and do you want to give your career a boost? Then this job might be made for you.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EThis position will sit within the new UK Third Party Payments Investigation Team as part of the wider Consumer Credit department, responsible for supporting the investigation and outcomes of a comprehensive Regulatory Assurance Compliance Program within American Express Services Europe Limited (AESEL).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EIt is our responsibility as a financial service provider, to screen, identify and verify customers and to report unusual behaviour. This specific role will be supporting analysis, remediation, and refresh activities of customer %26amp; business files to adhere to all applicable legislation and regulation!%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Cstrong%3EHow you will make an impact in this role?%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EIn this team, we perform analysis and remediation activities to complete customer files. We conduct local analysis/investigations to detect unusual and suspicious customer behaviour which might cause an increased risk to the company. As a result, it is part of the role that we suspend and cancel accounts when necessary!%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EPerform risk analysis on the total picture of a customer and collect evidence/documentation accordingly%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3ERaise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EContact customers to understand the behaviour of a customer and to request documentation support of all third-party payers on an account%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Cstrong%3EMinimum Qualifications%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EExperience in customer service and/or as a Customer Care Professional is required for this role as a minimum. The ideal candidate requires an analytical mentality and the skills to investigate difficult situations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EAbility to distinguish main and side issues and to substantiate factual conclusions%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EAbility to report the case effectively to the compliance department (ISAR)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EStrong teamwork, relationship, influencing and customer communication skills (verbal and written)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EAbility to communicate urgency and need effectively with clients%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Cstrong%3EPreferred Qualifications%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EKnow Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EKnowledge of the (UK) AML regulations is a plus%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Cstrong%3ENon-considerations for sponsorship: %3C/strong%3EEmployment eligibility to work with American Express in the UK %26nbsp;is required as the company will not pursue visa sponsorship for these positions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E
%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones%27 physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3ECompetitive base salaries%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EBonus incentives%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3ESupport for financial-well-being and retirement%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EGenerous paid parental leave policies (depending on your location)%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EFree and confidential counseling support through our Healthy Minds program%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3ECareer development and training opportunities%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.%3C/span%3E%3C/span%3E%3C/p%3E
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