TRM Representative bei Rivers Casino Pittsburgh

Essential Duties and Responsibilities:

• Responsible for maintaining all Ticket Redemption Machines, Jackpot Kiosks, Sportsbook Kiosks and Lottery machines as well as cleaning of the currency counters and recyclers.
• Processes, impresses and balances all transactions related to the Ticket Redemption machines.
• Processes TRM Fills and Credits using automated and manual systems. 
• Tracks Lottery tickets and informs the cage leadership team of what needs to be ordered each week.  Returns to the Lottery all tickets for games no longer being offered. 
• Interacts with guests when handling disputes and properly tracks the disputes for balancing purposes.
• Assists the management team with the operation of the Recyclers and ensures the funds are deposited and withdrawn as necessary.
• Assists the management team with conducting emergency Slot Drops.
• Communicates pertinent information to supervisors such as guest service issues, payout discrepancies, variances and any other abnormality that may occur during their work day.
• Provides prompt, friendly and courteous service to all internal and external customers, while following company and PGCB gaming regulations.
• Reconciles money, paperwork and other assets before, during or at the end of the work shift.
• Responsible for the safeguarding of company assets by ensuring all distinguishing job functions are performed according to established company policies and procedures.
• May perform the duties of a TRM Technician. 
• Properly notifies other departments (Slots, Tables, Beverage) of outages, moves and repairs.
• Performs all other duties as requested or assigned.

Qualifications: (Knowledge, Skills, and Abilities):

Trade School certification for electronics or a Technical certificate in a related field with one-year experience or an equivalent combination of education and experience.

Must possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and team members.

Must be able to work flexible shifts and days of the week including holidays.

Must have the ability to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment on the Casino Gaming floor. 

Ability to multi-task and remain calm during stressful and fast paced situations.

Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to second hand smoke and excessive noise. 

The job functions encompass a varied combination of physical functions, including, but not limited to the following:

1. Constant standing, walking, reaching outward, occasional reaching about the shoulder level and frequent squatting, kneeling, and bending.
2. Finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
3. Ability to lift or carry up to 50 pounds.
4. Ability to push/pull up to 100 pounds.

• Must be able to traverse through the Casino to arrive at assigned locations
• Must be able to learn and retain knowledge of computer systems, procedures and regulatory requirements.
• Required to pass state mandated and department testing.
• Must be able to constantly and accurately communicate effectively and politely in spoken English, with Team Members and guests to answer questions, provide information and check for guest satisfaction. 
• Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator, use a point of sale system, handle cash and other financial transactions quickly and accurately. 
• Must be at least 18 years of age.
• Must be able to successfully fulfill the pre-employment process.
• Must obtain and maintain all necessary licensing.