Assistant General Manager bei TPG Hotels, Resorts & Marinas

Join the TPG Hotels, Resorts & Marinas Team as an Assistant General Manager

TPG Hotels, Resorts & Marinas is a nationally recognized leader in hospitality management, operating across all segments—from focused-service hotels and luxury resorts to nautically based assets. With a strong commitment to excellence and growth, we seek motivated individuals who prioritize guest satisfaction and strive for operational success.

As an Assistant General Manager (AGM), you’ll work alongside the General Manager to ensure the smooth daily operation of the hotel while maintaining brand standards, supporting departmental leaders, and driving a superior guest experience. This role is ideal for a dynamic leader with a hospitality background and a passion for service, leadership, and performance.

Job Overview

The Assistant General Manager is responsible for supporting the General Manager in overseeing hotel operations, including guest services, team management, financial performance, and compliance. This position serves as a key leader and point of contact in the absence of the General Manager and plays a crucial role in maintaining operational efficiency and team morale.

What You'll Be Doing

Leadership & Team Support

• Assist in managing department heads and staff to ensure service excellence and operational efficiency.

• Act as a role model and leader to maintain a positive and professional work culture.

• Support recruitment, training, scheduling, and team development.

• Conduct daily briefings, performance check-ins, and follow-up meetings as needed.

Guest Experience

• Monitor guest interactions and feedback to ensure consistent service excellence.

• Resolve guest concerns quickly and professionally to ensure satisfaction.

• Encourage a culture of hospitality and proactive service.

Operational Oversight

• Help execute operational policies, procedures, and schedules.

• Support departmental operations, particularly Front Desk, Housekeeping, and F&B.

• Ensure property cleanliness, functionality, and compliance with safety standards.

Financial & Administrative

• Assist in monitoring budgets, cost controls, and revenue initiatives.

• Review and act on P&L statements and operational reports as directed by the GM.

• Participate in planning meetings, strategic initiatives, and daily operations reviews.

Sales, Marketing & Revenue

• Collaborate with the sales team to support promotions, events, and occupancy goals.

• Engage with local business communities to drive partnerships and brand visibility.

• Monitor market trends and competitor performance.

Maintenance & Compliance

• Support facility upkeep efforts and preventive maintenance programs.

• Assist in ensuring compliance with all hotel, brand, and regulatory standards.

Skills and Abilities

• Bachelor’s degree in Hospitality Management or related field preferred

• 3+ years of hotel leadership experience in supervisory or management roles

• Strong interpersonal and communication skills

• Ability to lead and motivate diverse teams

• Sound knowledge of hotel operations, budgeting, and guest services

• Proficient with hospitality software (PMS, POS, MS Office Suite)

• Detail-oriented, organized, and results-driven

Working Conditions & Physical Effort

• Frequent standing and walking throughout the property

• Ability to lift and carry up to 50 lbs.

• Flexible availability including evenings, weekends, and holidays

Benefits (Full-Time)

• Health, Dental & Vision Insurance

• 401(k) Retirement Plan

• Paid Time Off, Vacation & Holidays

• Employee Assistance Program

• Hotel Discounts across TPG properties

• Flexible Spending Accounts, Life & Disability Insurance

• Identity Theft Protection

Benefits may vary by location.

TPG Hotels, Resorts & Marinas is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.