Park Ranger Supervisor bei Cosumnes Community Services District, CA

About the Department

Cosumnes Community Services District is seeking a qualified individual to fill one (1) full-time Park Ranger Supervisor position. The Park Ranger Supervisor serves as an ambassador for the District, promoting safety and positive community relations within our parks and open spaces. This position is responsible for supervising Park Rangers, educating the public on park programs, activities, and regulations, and ensuring the protection of District facilities and natural resources.

POSITION
The Park Ranger Supervisor participates in the patrol and monitoring of District parks and facilities to ensure orderly, clean, and safe environments for park users; oversees Park Ranger staff in enforcing District rules, regulations, codes, and ordinances; and provides assistance and education to park visitors and participants on the use of parks and facilities. The Park Ranger Supervisor is a non-sworn peace officer authorized to issue citations when required.

The ideal candidate will possess strong leadership, communication, and public relations skills, with a commitment to safety, education, and community engagement.

Work Schedule:
Available to work a non-traditional work schedule; Wednesday-Sunday, which may include evening hours. 

Salary Information:
The Park Ranger Supervisor's salary range is between $38.78 - $54.57 per hour. The District typically appoints new employees at the first step of the salary range. Consideration for an appointment higher than step 1 will be based on experience, education, or the need for unique skills or knowledge and shall be no more than the mid-point of the salary range.

Position Duties

• Provides a positive presence; promotes enjoyment of the park and voluntary compliance with park rules; provides educational material to park patrons about park regulations, scheduled activities, park hours, and other general information.
• Provides exemplary customer service to all individuals by demonstrating a willingness to be attentive, understanding, responsive, fair, courteous, and respectful and to actively participate in maintaining a positive customer service environment.
• Supervises Park Rangers, including part-time Park Ranger Assistants. 
• Plans and participates in vehicle and foot patrol of parks and facilities to protect property and enforce rules, regulations, codes, ordinances, and policies. 
• Responds to calls, incidents, scenes, and events in order to protect the public and park property and preserve the peace; 
• Prepares incident/accident reports, including the intake of victims and/or witnesses statements; resolves routine customer inquiries and complaints.
• Oversees patrols, investigations, and the preservation of crime scenes on District property. 
• Drives a vehicle to various District facilities locations to perform visual surveillance to ensure proper use of facilities. 
• Provides information to the public, including answering questions, explaining park or facility policies and regulations, and greeting visitors; responds to customer complaints.
• Educates the public and acts to diffuse difficult situations. 
• Develops programs to ensure public safety in parks, including community education interpretation, enforcement, coordination, and inspection. 
• Provides a deterrent to unacceptable behavior by maintaining high visibility at parks, recreation facilities, and other designated areas.  
• Oversees and participates in a variety of park and facility security duties in the management of public safety.  
• Issues warnings and citations for violations of rules, regulations, codes, or ordinances.  
• May counsel, advise, or detain individuals whose actions endanger a person or property.
• Acts as a liaison between law enforcement and the public; coordinates assistance, backup, and information related to code enforcement issues. 
• Strengthens public relations through community engagement.
• Prepares appropriate written and oral reports; completes daily field activity reports and other required reporting records.
• Assists in responding to emergency incidents and providing emergency care.
• Understanding of park and District history, natural statistics, and related park rules and regulations.
• Assists with special initiatives and outreach programs.
• Assists with special events, public outreach, and issuance of access permits.  
• Assists in training and directing volunteers.
• Coordinates with private security services and reports any security-related issues.
• Uses registration software to monitor event and program status.
• Provides courteous and professional service to all program participants, facility users, District personnel, and the public.
• Reports any potentially unsafe conditions to supervisor.
• Monitors behaviors of park users and participants.
• Supervises and conducts recreational, historic, interpretive, and wildlife programs within park areas, other open spaces, schools, and meetings of interested groups and organizations.
• Required to work shifts, weekends, nights, and holidays.
• May perform duties in the absence of higher-level staff as necessary.

Minimum Qualifications

Education and Training:

•  High School Diploma, GED or Equivalent Certification.

Experience:

• Two (2) years' experience in park operations, park regulations, or nature-based educational programming work that included considerable contact with the public. Experience in criminal justice, code compliance, or a related field is desirable.

Special Requirements:

• Must possess a Certificate of Completion of P.C. 832 at the time of appointment; possession of or ability to possess Module III Certificate within 12 months of appointment.
• Possession of or the ability to obtain First Aid and CPR/AED certifications within the first sixty (60) days of employment; Certification must be maintained through employment.
• Must possess a valid California class “C” driver’s license with a clean driving record and maintain it throughout employment.

CRIMINAL HISTORY AND BACKGROUND CHECKKnowledge of:

• General security practices; safe work practices; local, state, and federal rules, regulations, and laws associated with park and facility usage. 
• Laws, rules, and regulations governing park visitor behavior, group dynamics, wildlife, and domestic animal and insect characteristics and behaviors. 
• Principals of outdoor recreation, interpretation, special events, and other types of community services. 
• Customer service techniques for dealing with customers often in a difficult or confrontational situation.
• Departmental procedures and processes.
• P.C. 832 requirements, including citation preparation and procedures.
• Modern methods of patrolling and preserving order.
• Proficiency in operating modern office equipment, including computer equipment and specialized software applications and programs.
• Basic operations of automated office machines, including calculator, computer, keyboard, printer and other peripherals, copiers, and fax machines.

Ability to:

• Effectively and tactfully communicate with diverse groups of people under stressful or non-stressful circumstances.
• Resolve conflicts and mediate disputes.
• Assess violations and develop appropriate responses.
• Operate a two-way radio.
• Establish and maintain cooperative relationships with local law enforcement/non-law enforcement.
• Maintain records and prepare clear and concise reports, logs, notes, and records. 
• Analyze and use independent judgment in problem-solving fairly non-routine situations.
• Thorough knowledge and understanding of the rules, regulations, and ordinances of the Cosumnes Community Services District.
• Communicate by radio, telephone, and in person.
• Ability to maintain harmonious working relationships with other employees and the public.
• Ability to complete specialized training associated with the position.
• Establish and maintain effective working relationships with a diversity of others.
• Read, write, and comprehend reports.

TYPICAL WORKING CONDITIONS

Work is performed in both an indoor and outdoor environment on a year-round basis in various types of weather and temperature, including seasonal conditions such as extreme weather conditions, including heat, cold, wind, and moisture. Incumbents may be exposed to noise, moisture, dust, heat, cold, and other environmental substances. Work may take place and require travel in a vehicle to and from offsite indoor and outdoor locations throughout the District.

Other Qualifications

THE PROCESS:
 
Application Review (Pass/Fail): All applicants must complete and apply by the final filing deadline. Applications will be reviewed for possession of minimum qualifications and evaluated according to the essential functions of the job and other needs of the position.
 

• Supplemental Questions: The supplemental questions are considered a part of the application process. All required questions must be completed before the application can be submitted. The supplemental questions will be used to evaluate the relevance, level, and progression of the applicant's education, training, and experience. 
• Supplemental Screening:  The district will review the responses to the supplemental questions of all candidates meeting the minimum qualifications. The most competitive candidates in the applicant pool will be selected to continue in the selection process.

ABOUT US:

Cosumnes Community Services District serves an estimated 207,000 south Sacramento County residents in a 157-square-mile area. Its award-winning parks and recreation services – including the operation of more than 100 parks – operate exclusively within the Elk Grove area of the District. Cosumnes CSD provides fire protection and emergency medical services throughout the District, including the cities of Elk Grove and Galt and unincorporated areas of south Sacramento County. 

Our Vision: Be an innovative, inclusive, and intentional regional leader committed to providing exceptional services that exceed expectations and enhance the quality of life of those we serve. 

Our Mission: Cosumnes CSD is dedicated to enhancing the quality of life of the residents, businesses, visitors, and employees within our diverse community by protecting lives, property, and the environment through superior fire suppression, emergency medical services, fire prevention, and special operations response; and by providing parks and recreation services through well-maintained parks and recreational opportunities for health, wellness, and social interactions. 
   
Our Values:   
Safety & Mitigating Risk – We protect District employees, as well as mitigate risk and exposure of the District and the public.

Financial Responsibility – We are an accountable, transparent, and stable Agency as we provide quality services through progressive innovations. 
   
High-Quality Workforce – We develop and train a high-quality workforce with emphasis on professionalism, diversity, equity and inclusion, succession planning, competency, and organizational growth. 
   
Service to the Community – We deliver the highest levels of service to the residents, visitors, and businesses within the District. 
   
Diversity, Equity & Access – We ensure diversity, equity, and inclusion in all aspects of District work.  
   
THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS ANNOUNCEMENT MAY BE MODIFIED OR REVOKED WITHOUT NOTICE. 
   
Cosumnes CSD is an equal opportunity employer. It is our policy to provide equal employment opportunities to qualified individuals without discrimination on the basis of race, color, religious creed, national origin, gender, gender identity or gender expression, sex, sexual orientation, age, disability, medical condition, genetic information, covered veteran/military status, marital status or any other status protected by federal or state law.  

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