SENIOR CLAIMS REPRESENTATIVE 1770 bei City of Los Angeles

About the Department

ANNUAL SALARY

$103,042 to $128,015 and $109,954 to $136,617 

NOTES:

1. Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.

2. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.

3. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to: http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf.

DUTIES

A Senior Claims Representative performs investigations and prepares or analyzes reports of accidents, injuries and property damage which result in claims by or against the Department of Water and Power.

NOTE:

Senior Claims Representatives may be asked to be on-call to work evenings and weekends.

Position Duties

Three years of full-time paid experience in the investigation or adjustment of personal injury or property damage claims.

PROCESS NOTES

1. Applicants who lack six months or less of the required experience at the time of filing may file for this examination. However, they cannot be appointed until the full experience requirement is met.

2. As a condition of employment, a valid Class C driver’s license issued by the California Department of Motor Vehicles (DMV) is required. Applicants will be disqualified and candidates will not be eligible for hire if their DMV record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation such as DUI or DWI in any state or jurisdiction. Notice of disqualification or ineligibility for hire may be issued by the City of Los Angeles at any time before a final job offer is extended.

3. For Internal Use Only: Licensing verification will occur at time of appointment.

4. Upon appointment, Senior Claims Representatives may be required to furnish their own automobiles, properly insured for use in City service. Mileage will be paid according to established rates.

SELECTIVE CERTIFICATION

In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training in one or more of the following areas. Only persons possessing the following at the time of filing may be considered for appointment to fill such positions: 

The ability to speak or write a language other than English.

NOTE:

Applicants that desire to be considered for this Selective Certification must specify the language other than English in the appropriate box on the application. Applications who fail to provide the information at the time of filing will not be considered further in selective certification.

Minimum Qualifications

Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity.

NOTE:

Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.

Applications must be received by THURSDAY, NOVEMBER 20, 2025.

In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the selection process in the following order: 1) Los Angeles City promotional applicants who meet the minimum requirement. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirement; 3) Remaining applicants who meet the minimum requirement in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applications submitted during the filing period may be kept on file in the event that additional applicants need to be tested to meet hiring needs.

Other Qualifications

Examination Weight: 
Training and Experience Questionnaire: 100%

The examination will consist entirely of an evaluation of training and experience, wherein candidates will be evaluated on their knowledge, experience, professional background, and personal qualifications, and abilities. Emphasis will be placed on the following: Judgment and Decision Making; Analytical Ability; Attention to Detail; Self-Management; Responsiveness and Follow-Up; Written Communication; Fact Finding, including knowledge of standard investigative claims techniques and procedures for identifying and obtaining evidence and information, identifying a timeline of events, and requesting relevant documents; interviewing techniques and strategies, by phone or in-person; and other necessary knowledge, skills, and abilities.

Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Senior Claims Representative.

The Training and Experience Questionnaire will be administered online. Candidates invited to participate in the examination will receive an e-mail from the City of Los Angeles outlining the specific steps needed to complete the on-line Training and Experience Questionnaire. Candidates that do not complete the on-line Training and Experience Questionnaire as required will not be considered further in this examination. It is anticipated that the on-line Training and Experience Questionnaire will be administered during the period of MONDAY, JANUARY 5, 2026 and MONDAY, JANUARY 12, 2026.

Training and Experience Questionnaires for all candidates who meet the requirement will be submitted to an expert review panel for evaluation. The expert review panel will assign a numeric score to each candidate based on an assessment of each candidate’s qualifications as described on the candidate’s Training and Experience Questionnaire. Unsolicited supplemental information will not be submitted to the expert review panel.

NOTES:

1. This examination is based on a validation study.

2. As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf.

3. Applications are accepted subject to review to ensure that the minimum qualification is met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualification stated on this bulletin.

4. A final average score of 70% is required to be placed on the eligible list.

5. In conjunction with Civil Service Rules, applicants who have received a regular appointment to a City position or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates.

6. The promotional list will ordinarily be used ahead of the open competitive list.  However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding seniority credit at the rate of 0.25 of a point for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.

7. In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.

Notice:

If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers.

THIS EXAMINATION IS TO BE GIVEN BOTH ON AN

INTERDEPARTMENTAL PROMOTIONAL AND OPEN COMPETITIVE BASIS

The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

For additional information and FAQs regarding the City's hiring process, please go to: https://per.lacity.org/faqs/employment-testing-process.html

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