Sales Operation Lead bei Mobilelink USA LLC

Description

POSITION OVERVIEW

This position reports directly to the Sales Execution Manager (SEM) for a designated territory. They will assist the SEM in following up on critical issues such as variances, cash shortages, audits, loss investigation, and market assistance.

They will work at the discretion of the SEM but will also have a dotted line to Operations, Training, and Loss Prevention on policy enforcement within the market on behalf of the SEM.

JOB RESPONSIBILITIES

• Review and address deficiencies in the Merchandising Audit. Follow-up to ensure failed audit items are fixed and ready for re-audit.
• Work with the Training Department to ensure the market has completed quarterly and new hire training objectives.
• Address issues found in the Market Force Security Audits on the market.
• Contact support for store personnel within the market to troubleshoot store concerns and problems.
• Review and analyze reports for operational deficiencies and then address them with stakeholders to impact change.
• Investigate chargebacks within the market from Carrier reporting.
• Prevent chargebacks by reviewing daily BI reporting indicating incomplete or errors in transactions.
• Ensure that Asset Handovers are completed when store manager changes occur.
• Follow up on missing bank deposit slips.
• Ensure that market staff has 100% enrolled in Samsung Elite and completed Samsung training.
• Work with Loss Prevention on missing devices and ensure that hard counts are completed according to plan and missing inventory is reported and investigated. This includes assisting with investigations and researching devices.
• Follow up with stores on outstanding shipments of Hyla, Next, RMAs, and BREs.
• Work on Grand Openings and new store launch preparations.
• Assist stores with Social Media marketing.
• Assist SEM in pushing sales execution within the market.
• Work with underperforming managers on best practices and sales techniques.
• Ensure stores are promoting B2B and Event sales.

Miscellaneous projects as assigned by the SEM.

#CB

ACCOUNTABILITIES AND PERFORMANCE MEASURES

• Respond to requests timely.
• Follow up with corporate business partners on reports, investigations, and audits.
• Ensure that store leadership is addressing and answering inquiries and requests.

Qualifications

QUALIFICATIONS

• High School diploma required
• 2 years of successful sales experience, consistently meeting or exceeding targets
• 2 or more years of experience in Wireless Retail
• Proven ability to drive the sales process from plan to close
• Strong Analytical Skills
• Strong Customer Service Skills
• Good Problem-Solving Skills
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communication skills
• Must be able to travel when necessary