Technology Services Lead - CAP Automation bei Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:

The successful candidate will have 8+ years of experience in application support, including ability to troubleshoot and create SQL queries, troubleshoot Autosys jobs, and troubleshoot Python and PowerShell scripts. The ideal candidate will also have experience with server patching support, system services, performance optimization, and backup and recovery. 

Key Responsibilities:

• Maintain and troubleshoot applications developed using JAVA and hosted on Linux-based servers, including web servers, application servers, and database servers
• Troubleshoot and maintain automation scripts (Python & PowerShell)
• Install and configure software applications
• Monitor system performance and troubleshoot issues
• Troubleshoot and maintain Autosys Jobs
• Create and maintain system documentation
• Monitor and analyze system logs
• Work with component support teams (e.g. Data Base, Voice/Data Network, and Storage) to remediate issues
• Work within the Bank’s ticketing system (currently Remedy) for entering, updating, and closing incident tickets (moving to ServiceNow)
• Escalate to appropriate teams and vendors
• Serve in an “On call” rotation
• Communication to leadership

Required Qualifications

• 8+ years experience in application support
• Experienced in SQL Database and Automation scripting (Python & PowerShell)
• Proficient in Incident management, ticketing requirements, and End user support services
• Ability to describe issues, escalate, and articulate impact to affected users and leadership as needed
• Experience with common MS tools to assist in data analysis and reporting
• Experience with Splunk
• BS in Computer Science or similar technical discipline

Certifications/Degree (optional):

• Linux
• Java
• SQL
• Python
• PowerShell

Job Description:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Responsibilities:

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

Shift:

Hours Per Week: