Document Management Specialist bei Southeast Orthopedic Specialists

Join the #1 Orthopedic Team in Northeast Florida!
Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care those changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow.

Join Our Growing Team! Southeast Orthopedic Specialists is hiring a Document Management Specialist for our Jacksonville corporate location. 

🌟 What We Offer

Here’s a sneak peek of the awesome perks our Full-Time Team Members enjoy:
✅ Competitive health & welfare benefits+ HSA
✅ Monthly stipend for extra coverage
✅ 401(k) with company match 💸
✅ 24/7 Employee Assistance Program
✅ PTO, paid holidays, AND appreciation events 🎉
…plus, so much more!

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As Southeast Orthopedic Specialists continues to grow, we are looking for a Document Management Specialist.

Please see below for the functions and requirements to be a Document Management Specialist with Southeast Orthopedic Specialists.

Minimum Qualifications:
 

• 6-month administrative work experience
• detail oriented, organized, ability multi-task
• medical terminology a plus

This is an entry level position

• High school diploma/GED
• Minimum of one year of previous medical records experience or RHIT certification.
• Advanced knowledge of HIPAA regulations.
• Experience with computer applications including Windows-based applications.

ESSENTIAL FUNCTIONS:

• Monitors inbound centralized fax lines and imports documents into the appropriate patient chart or distributes to the appropriate department or provider delegate.
• Answers phone calls on the Medical Records line to provide status and tracking information to patients and other entities regarding their requests for records.
• Audits patient information to correct discrepancies and merges all duplicate charts.
• Tracks documents through the completion process and quickly troubleshoots to locate documents received by fax.
• Enters PCP information into the Referring Providers database in CPS.
• Provides support for the Patient Portal system to both staff and patients.
• Responds to patient inquiries as needed to resolve problems to maintain quality customer service standards.
• Maintains effective communication with providers, staff, and the public.
• Audits the automated PCP correspondence system for the correct functioning and ensures notes are received by referring providers.
• Maintains productivity and accuracy metrics per department expectations.

** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. **