Training Manager bei THE DART BANK

Description

1. JOB SUMMARY:
   Responsible for developing and delivering excellent training experiences for current and new employees, primarily in the Personal Bankers and Treasury areas. Assists in research and development of new technology and product roll outs.
    
2. JOB DUTIES:
   1. Has thorough knowledge of Dart Bank products and services and helps lead the relationship building program.
   2. Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference materials. Looks for improvement in efficiencies within present processes and workflows, and discusses with Regional Community Bank Manager and Senior Treasury Management/Retail Officer.
   3. Assists in research and development of new technology and product roll outs and assists in training bank staff on new systems/products/services.
   4. Assists other areas of the bank with developing training programs and assists with training as requested.
   5. Trains new Personal Bankers and Contact Center Reps on the proper procedures for handling cash and checks, signature and customer verifications, opening new accounts, bank regulations, preventing fraud, handling robberies, etc.
   6. Trains Treasury team on Treasury Management Suite and business manuals.
   7. Assists Regional Retail Community Bank Manager with audit requests, both internally an externally.
   8. Trains Retail Teams in effective sales and cross-selling techniques. Thoroughly trains new and existing Personal Bankers and Contact Center Reps on the type of accounts and services that the bank provides, discussing features and benefits, and continues to monitor the testing for the Personal Banker Progression.
   9. Structures and creates valuable content for the monthly Personal Banker meetings.
   10. Responsible for keeping the Personal Banker manuals up-to-date, as well as ensuring annual retail compliance trainings are completed.
   11. Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
   12. Other assignments as directed by the Regional Retail Community Bank Manager.
        
3. JOB SPECIFICATIONS:
   1. Education: High school diploma or equivalent, some additional education in banking and/or financial planning preferred.
   2. Skills: Exemplifies the desired culture and philosophies of Dart Bank. Excellent organizational, task management, communication (written & oral), interpersonal, and documentation skills. Must have an analytical and problem-solving mindset. Must be able to work independently and be a self-starter.
   3. Experience: Experience in training is preferred, 2-5 years banking experience required.
       
4. ESSENTIAL FUNCTIONS:
   1. Some mobility.
   2. Use of hands.
   3. Vision.
   4. Verbal communication.
       
5. ACCURACY AND ACCOUNTABILITY:
   Measured by ability to effectively work with peers on research and development of products; and train Bankers on products, procedures and policies, with high feedback remarks from trainees.
    
6. IV. SUPERVISED BY
   AVP/Regional Retail Community Bank Manager
    
7. VII. SUPERVISES
   None

Qualifications

Dart Bank is a community bank, serving our community since 1925.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most.

We offer:

Medical Benefits
Dental
Vision
401(K) Employee Stock Ownership Plan
Paid vacation & sick time
Flexible scheduling
Employee Assistance Program
Dart Bank University
 

At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we delivery exceptional customer service.  We are a local business that cares about our employees and our community.

The Company is committed to providing equal opportunity in employment and prohibiting all forms of unlawful discrimination and harassment. 

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws.  The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”).