Dispatcher bei ROCKY MOUNTAIN HEALTH CARE SERVICES
ROCKY MOUNTAIN HEALTH CARE SERVICES · Colorado Springs, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Colorado Springs
Job Details
Description
POSITION SUMMARY: Dispatchers are responsible for scheduling and dispatching Rocky Mountain Health Care Services (RMHCS) drivers on a daily/weekly basis. Coordination of client transport and delivery of other equipment, goods and personnel for RMHCS as deemed necessary.
MISSION: Improving lives, Optimizing wellness, Promoting independence
COMPETENCIES:
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Technical Expertise
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Problem Solving
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Teamwork
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Effective Communication
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Results Oriented
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Personal Credibility
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Quality Focus
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People Focus
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Flexibility
RESPONSIBILITIES AND DUTIES:
ESSENTIAL JOB FUNCTIONS:
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Schedule and dispatch Drivers and service vehicles to appropriate locations according to participant need and company specifications using radios, computer or telephones ensuring fair and equitable assignments
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Keeps scheduling software up to date with current data and participant information ensuring software meets the needs of the department
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Data report extrapolation to provide to management, customers or programs as needed
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Relay messages and information to or from Drivers and RMHCS points of contact ensuring clear and concise communication
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Confer with Supervisor and Transportation personnel in order to address questions, problems and requests for service or equipment ensuring supervisor is informed of any supervision, or staffing issues
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Works with Supervisor to review manifest and determine types or amounts of vehicles and personnel required. Monitor personnel and/or equipment locations and utilization in order to better coordinate service and schedules
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Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions and other hazards
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Considers the impact of the decisions on other departments and the company as a whole, while demonstrating effective partnership management skills
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Must maintain detailed notes and documentation
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Serves as a member of the Inter Disciplinary Team and attends daily IDT meetings
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Dispatchers are required to participate in 24 hour on call weekly rotation, which requires staff to answer the phone 24/7 and be available to provide emergent afterhours transportation as needed
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Other duties as requested/assigned
Qualifications
- High school diploma or equivalent
- Two years of transportation or logistics experience as a Driver or Driver/Coordinator or administrative experience, preferably in a Transportation Department
- Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers
- One year of experience working with the frail, elderly population is preferred
- Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public
- Must be able to multitask and have effective record keeping skills
- Must be knowledgeable in computer applications and software
- Knowledge of principles, practices, and of safety requirements pertaining to the Transportation industry
- Ability to work independently with minimal supervision
