Supervisor de procesos bei Europcar

Job Description

Join Our Team as a Station Fleet Manager – Lead, Manage, and Optimize Fleet Operations!

Are you an experienced leader with a passion for managing fleet operations? We are looking for a highly skilled Station Fleet Manager to oversee both the strategic and day-to-day management of our fleet, ensuring efficient operations, timely maintenance, and excellent service delivery for our customers. As the Station Fleet Manager, you will be responsible for long-term planning and daily oversight of fleet operations, including the garage and outsourced teams. Your goal is to ensure cost-effective operations while maintaining the highest standards of service and achieving station business development targets.

Key Responsibilities:

1. Human Management:

• Lead and develop fleet staff, including hikers and maintenance agents, to meet performance goals aligned with station targets and company values.

• Train staff to deliver excellent customer service while ensuring adherence to company procedures and service level agreements.

• Conduct and log safety meetings with fleet staff to ensure compliance with safety protocols.

2. Daily Fleet Operations:

• Oversee the timely repair and servicing of vehicles according to company and manufacturer guidelines.

• Review reservations, returns, and fleet status daily to maintain operational efficiency.

• Manage the damage assessment process, ensuring proper documentation and approvals are in place.

• Continuously seek process improvements to optimize vehicle servicing, in-fleet preparation, and disposal.

• Provide monthly reports on mechanic productivity, attendance, and inventory usage for consumables, tires, and parts.

3. Internal and External Relations:

• Communicate and coordinate with external personnel, including Return, Service, and Ready Line agents, to maintain smooth operational flow.

• Maintain strong relationships with local OEM dealerships, service providers, and external vendors.

• Collaborate with the General Manager, Operations Managers, and other team members to provide updates on fleet status and operational insights.

• Manage collision repairs by liaising with vendors, monitoring repair timelines, and ensuring timely updates from repair shops.

What We’re Looking For:

• Proven experience in fleet management or a similar leadership role.

• Strong leadership skills with the ability to manage, motivate, and develop a team.

• Excellent organizational and communication skills, with a focus on operational efficiency and customer service.

• Attention to detail and a proactive approach to problem-solving, particularly in managing vehicle repairs and inventory.

Why Join Us?

• Lead a dedicated team and optimize fleet operations in a dynamic, fast-paced environment.

• Play a key role in driving the success of our station’s fleet management and service delivery.

• Enjoy opportunities for growth and professional development within a supportive company culture.

If you’re ready to take on a leadership role and drive the success of our fleet operations, apply today!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com