Systems Support Representative - Business and Student System Support/Information Technology Services/Administration and Business Services (26-9148) *Riverside* bei Riverside County Office of Education

The Riverside County Office of Education (RCOE) is a service agency supporting the county’s 23 school districts that serve nearly 430,000 students. RCOE provides administrative support to districts, leads programs for preschool, special education, pregnant minor, corrections, migrant, and vocational students, and offers professional training, support and resources for teachers, administrators, and staff throughout Riverside County.

POSITION DESCRIPTION: The job of Systems Support Representative under the general supervision of the Supervisor, System Support is responsible for supporting and facilitating data processing activities for schools, district offices and the Riverside County Office of Education. The primary role of this position is to support processing activities for users of the data center’s applications. In addition, provides input and assistance in identifying and resolving processing and report problems via email and phone calls. Persons in this class perform a variety of data processing tasks with minimum supervision within a framework of established procedures, and are expected to perform with only occasional instruction or assistance. Incumbents may have frequent contact with other districts, which requires them to have knowledge of the applications and policies related to the delivery of data center services. Duties include maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Also may require research skills to troubleshoot customer problems and other related work as required. Excellent communication abilities are essential.

REQUIRED DOCUMENTS: A complete application must meet the criteria listed below and must have the following documentation attached to your online EdJoin application prior to the position closing date/time:

EXPERIENCE: Two years of experience in the performance of accounting/clerical operations. Customer service experience is desired. EDUCATION: High school diploma or equivalent REQUIRED TESTING: Once this position closes, your application will be screened for minimum qualifications. Those who meet the minimum qualifications will be e-mailed an invitation for testing. Testing is tentatively scheduled for December 3, 2025.

Fringe Benefits: All regular positions (20 hours or more per week) are eligible for health, dental, vision, life and disability insurance up to the cap amount. Dependents are covered under health, vision and dental

*********************************************************************** RECRUITMENT PROCESS *********************************************************************** PLEASE BE AWARE OF THE FOLLOWING: Once this position recruitment closes, your application will be screened for minimum qualifications. Preferred qualifications for this position may be screened for secondary criteria and could include test scores. Incomplete or inaccurate applications WILL NOT be considered. If you have not attached all required materials to your application, please go to EdJoin.org to update your applicant profile attachment library and then attach documents relevant to this position to your application before the recruitment closing date/time to be considered. If you experience difficulties with your application or attaching documents, you must notify Personnel Services at (951) 826-6666 prior to the position recruitment closing date/time. All incomplete applications will be removed from further consideration. *Application must be filled out completely (no blank spaces)* Please include a valid e-mail address in your EdJoin profile. All notifications regarding this recruitment will be sent via e-mail. It is recommended that you add “edjoin.org” as a trusted sender to your e-mail account. These documents are required upon hire: Valid CA Driver's License (if required), physical (if required), proof of immunizations and/or exemptions as required by state regulations (including but not limited to measles, pertussis, and influenza) (if required), proof of required education, TB, Fingerprint clearance, and proof of COVID-19 vaccination may be required as per Public Health Order. Fringe Benefits: All regular positions (20 hours or more per week) are eligible for health, dental, vision, life and disability insurance up to the cap amount. Dependents are covered under health, vision and dental. The Riverside County Office of Education prohibits discrimination, intimidation, harassment (including sexual harassment) or bullying in any employment practice, education program, or educational activity on the basis and/or association with a person or group with one or more of these actual or perceived characteristics of age, ancestry, color, mental or physical disability, ethnicity, gender, gender identity, gender expression, genetic information, marital status, medical information, military or veteran status, nationality, immigration status, political affiliation, parental status, pregnancy status, race, religion, retaliation, sex (including sexual harassment), sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics, or any other basis prohibited by California state and federal nondiscrimination laws respectively. Not all basis of discrimination will apply to both education services and employment. For questions or complaints, please contact: Title IX Coordinator: Hector Alegria, Ed.D., Director II, Personnel Services, P. O. Box 868, Riverside, CA 92502-0868; [email protected]; (951) 826-6677; and Section 504 Coordinator: Randy Covacevich, Administrator, Alternative Education/Special Education, P. O. Box 868, Riverside, CA 92502-0868; [email protected]; (951) 826-6389 This organization complies with the Americans with Disabilities Act. Persons who may need some accommodation in the hiring process should contact the Personnel office. This organization is a drug-free and tobacco-free workplace. Candidates shall be required to submit proof of U.S. citizenship or legal U.S. residence if hired. Minimum age limit is (a) 18 or (b) 16 with either a work permit, high school diploma, or High School Certificate of Proficiency.