- Senior
- Optionales Büro in Los Angeles
About EVgo:
EVgo (Nasdaq: EVGO) is a leading provider of electric vehicle (EV) charging solutions, operating one of the largest public fast charging networks in the United States. Our mission is to expedite the mass adoption of electric vehicles by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone. EVgo partners with automakers, fleet operators, retail hosts, and policy makers to offer innovative services such as EVgo Optima™, EVgo Inside™, EVgo Rewards™, and Autocharge+. Committed to sustainability, EVgo uses 100% renewable energy and fosters an inclusive community with diverse practices. Our commitment to diversity, equity, and inclusion is integral to our mission and operations, ensuring a welcoming environment for people of all backgrounds. For more information, visit [www.evgo.com]
Position Summary:
We are seeking a highly skilled and proactive NOC Manager to oversee network operations, manage vendor relationships, and drive issue resolution for EVgo’ s charging network. The ideal candidate will have 3-5 years of experience in a NOC environment, with a strong technical background in network monitoring, troubleshooting, and EVSE maintenance. This role requires leadership capabilities to effectively manage a team, coordinate vendor support, and ensure seamless operations during assigned shifts, including weekends.
Responsibilities:
- Network Operations Management: Monitor network performance, identify issues, and lead troubleshooting efforts to minimize downtime.
- Vendor Coordination: Work closely with external vendors to track repairs, escalations, and part replacements, ensuring SLAs are met.
- Incident Response: Manage escalations, analyze root causes, and implement corrective actions for network outages or system failures.
- Team Leadership: Supervise and mentor NOC staff, assign tasks, and ensure efficient workflow during shifts.
- Process Improvement: Develop and refine operational workflows to improve response times and enhance service quality.
- Data Analysis & Reporting: Utilize monitoring tools to track network performance, generate reports, and provide insights to leadership.
- Collaboration: Work cross-functionally with maintenance, engineering, and customer support teams to align troubleshooting efforts.
- Shift & Coverage Management: Ensure proper staffing and operational coverage, particularly on weekends and high-demand periods.
- Compliance & Documentation: Maintain detailed logs of incidents, resolutions, and vendor interactions for continuous process improvement.
Qualifications:
- 4+ years of experience in a NOC environment, preferably in EVSE, telecommunications, or network infrastructure.
- Technical Expertise: Experience with network monitoring, troubleshooting, and EVSE maintenance.
Desired Skills:
- Vendor Management: Strong ability to coordinate with third-party service providers and hold them accountable for performance.
- Problem-Solving: Ability to diagnose and resolve technical and operational issues efficiently.
- Leadership Skills: Prior experience managing or supervising a team in a fast-paced environment.
- Communication: Strong written and verbal skills to interact with internal teams, vendors, and leadership.
- Data Analysis: Proficiency in using monitoring tools, dashboards, and reporting software to assess network performance.
- Project & Task Management: Experience with ticketing systems, workflows, and service-level agreements (SLAs).
- Flexibility: Ability to work flexible shifts including late night, weekend or on-call; 20% local travel.
- 4+ years’ experience in project management, account management, or EVSE maintenance
- A four-year college degree, or equivalent, in business administration, engineering or computer science, information systems.
- Experience leading accounts or projects end-to-end, including contract management. Skilled at managing multiple projects/accounts and setting priorities.
- Prior experience in a leadership or supervisory role is preferred
- Strong project management and cross-collaboration skills. Skilled at managing multiple projects/accounts and setting priorities.
- Ability to work effectively under pressure and in a fast-paced environment. High level of attention to detail and personal organizational skills.
- Field service experience in EVSE, a plus.
- Experience applying problem solving tools; reviewing error codes and manufacturer data.
- Experience managing, supporting and deploying network infrastructures. Excellent communication and customer service skills.
- Ability to work flexible shifts including late night, weekend or on-call; 20% local travel.
- Strong computer, scientific and organizational skills with experience with Salesforce and Excel.
The estimated salary range for this position is $95,000 USD to $115,000 USD. Actual salary may vary depending on job-related factors, including knowledge, skills, experience, and location. In addition to a competitive base salary, we offer discretionary target cash bonuses, restricted stock units (subject to Board Approval), and a comprehensive benefits package including health, life, and disability insurance, unbounded paid time off including parental leave, and a 401(k).
Jetzt bewerben
