Service Delivery Lead bei Accenture

The Service Delivery Lead ensures project level performance against SLAs and KPIs including metric reporting on team performance.

• Customer service is key to achieving success, sharing that vision through targets, discussions, hands on coaching

• Manage the customer relationship and all agents providing it to ensure high quality of service delivered with the customer, the internal leadership, and stakeholders

• Coach, performance development, mentoring, and general career counselling for team leads

• Ensure results with the highest possible standard of quality and delivery

• Deliver on hiring requirements and managing attrition for the regional delivery center

• Drive insights gathering from team members to improve quality and processes

• Work within multiple teams across both Accenture and our client to execute and deliver

• Develop a culture of continuous improvement across the teams in the global delivery network

• Lead and develop global initiatives

• Manage and eliminate service delivery issues in a timely and proactive manner

• Manage supply and demand, service quality and processes to meet delivery expectations

• Implement the levers to consistently achieve performance targets

Role Requirements:

• This is an onsite in San Antonio, TX

• Must be flexible to work any shift between 6:00 am – 12:00 am CT including weekends and holidays

• The role requires candidate pass English Assessments with a minimum score of B2 for the written portion and C1 for the spoken portion

Basic Qualifications:

• Minimum of 3 years’ team management experience

• Minimum of 1 year of experience working in a customer support environment

Preferred Qualifications:

• Ability to follow the strategic direction set by senior management when establishing near term goals

• Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information

• Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impacted manner 

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                    Annual Salary Range

California                                           $73,800 to $182,600

Cleveland                                           $68,300 to $146,100

Colorado                                            $73,800 to $157,800

District of Columbia                         $78,500 to $168,000

Illinois                                                 $68,300 to $157,800

Maryland                                            $73,800 to $157,800

Massachusetts                                 $73,800 to $168,000

Minnesota                                         $73,800 to $157,800

New York/New Jersey                    $68,300 to $182,600

Washington                                      $78,500 to $168,000

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

What We Believe 

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. 

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 

Requesting An Accommodation 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the  Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Jetzt bewerben