Senior Healthcare Account Manager bei Decypher

Decypher is a leading integrator of professional, technology, and management solutions and services. We provide our services globally to Federal, Commercial, Local and State clients. Our employees are our most valuable asset and play an integral role in the success of Decypher and our clients. Working at Decypher is not a job, but a career where your talent and energy is respected, and you can personally make a difference. Decypher invites you to join our professional team. Decypher is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).

The Senior Healthcare Account Manager is responsible for managing a portfolio of Federal contracts across various time zones and locations and leading an account management team. Overall duties focused on the timely fulfillment of assigned contract requirements and maintaining strong customer relationships while effectively addressing any customer concerns. Duties include the recruitment/hiring of qualified candidates, monitoring contract employee performance, and resolving any contract or performance issues. Responsible for overseeing team activities and mentoring account management team members. Senior Healthcare Account Managers must be highly organized, dedicated, and able to handle a variety of duties simultaneously. This role will collaborate with the Operations Manager to identify resource requirements and best implementation practices.

Supervisory Responsibilities

• Direct the work of lower-level Healthcare Account Managers and support staff on portfolio contracts
• Train newly hired Healthcare Account Managers and support staff on Decypher processes
• Mentor their portfolio team on account management practices

Duties/Responsibilities

• Work with Operations Manager and Human Resource (HR) Manager on contract and personnel concerns
• Advise Operations Manager on portfolio resource requirements and strategies for improvement
• Maintain a cadence of communicating with customers and partners to ensure client satisfaction and to promote ongoing contract renewal
• Direct and manage allocated resources
• Formulate/Implement plans to effectively meet assigned Federal contract requirements to include quality staffing, personnel management, deliverables and risk management
• Manage large teams of contracted personnel at multiple customer locations.
• Work with support teams from recruitment through hiring to promptly fill contract positions with exceptional healthcare and healthcare support personnel
  • Develop, post, and oversee job requisitions for contract positions
  • Recruit, interview and hire personnel to fill contract positions
  • Collect and submit all credential/security/occupational health paperwork to proper authorities
  • Ensure effective and thorough onboarding of contracted staff into customer locations
  • Maintain effective contract personnel management and follow up with documented conversations for engagement and purposeful reporting
• Provide effective management of supply vendors and associated contract personnel to include resolution of any issues.
• Conduct meetings/visits to remain engaged with the customer and employees
• Provide recommendations for the management and improvement of processes required to efficiently execute contracts
• Assist with efforts to grow the business lines in assigned area
• Respond to service requests, inquiries and concerns promptly and graciously, with a client/stakeholder-centered mentality and appropriate discretion
• Create action plans to correct any issues to create a sustainable operation
• Maintain meticulous data entry of candidate/contract personnel information, timesheets and project information
• Provide Operations Manager with high level of information about the projects, customer issues/actions and staffing

Qualifications

• 10+ years of project/account management experience (healthcare industry preferred)
• 3+ years directly supervising project/account teams
• Bachelor's degree in Business, Healthcare or Technical area; alternatively Associate degree plus 5 additional years of experience
• Experience managing Federal contracts (Preferred)
• Exceptional written and verbal communication skills
• Exemplary interpersonal relations
• Excellent problem solving, critical thinking, and organizational skills
• Work Location: Hybrid and/or remote