Sr Platform Manager - Claims Platform bei Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Summary:

This role will play a critical role in developing and implementing business strategy by managing platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, managing vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Serve as primary liaison with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors. Associates tend to work more autonomously than their lower-level platform development counterparts. Responsible for hiring, managing, training and developing other Sr platform development managers or platform development managers.

The Claims Platform Conversions and Automation team is part of the Client Protection Shared Services organization.  The team’s primary focus is executing projects that enhance or impact the claims organization.  Key priorities for the team are the enhancement of current system functionality and/or design, installation, and implementation of new systems/technology to enable business products and initiatives. Projects typically have high monetary exposure, regulatory restrictions, and regulatory risk. Primary business partners include Technology, Vendors, Stakeholders and Business Process Owners.  

This role leads a team of product managers and product owners, which oversees the execution of multiple projects that create, enhance, or impact the claims organization.  This role will act as the primary point of contact between project teams LOB senior leadership and Technology senior leadership.   

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Responsibilities:

• Managing a medium to large team of product managers and product owners.

• Responsible to align resources to support the Claims Client Protection portfolio of projects. 

• Works with Claims Theme manager during project initiation, sizing and implementation phases. 

• Ensures all project documentation is up to date and accurate.

• Ensures adherence to project timeline, scope, and budget.

• Develops, maintains, and reports on an overall delivery plan, developing a mitigation plan, and escalating issues appropriately to respective stakeholders.

• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion.

• Serve as the escalation point of contact for issues or challenges that could obstruct or delay project execution.

• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution.

• Creation and delivery of senior leader level project updates.

• Ensures project scope and roadmaps are clearly defined and consistently adhered to.

• Consults with business leaders or subject matter experts to identify operational needs and system requirements to enable business processes.

• Coordinates with agile project teams to conceptualize and support work to design, develop, test, and implement phases of system builds and integration.

• Coordinates with technology teams engaged in the development of changes to business systems and applications and conveys business needs.

• Provides consultation to others outside of operations that may become involved in or impacted by the project.

• Provides approval or rejection of technology delivery in alignment to story criteria.

• Able to participate in and facilitate open discussions around developing plausible solutions to meet customer needs.

• Demonstrates follow through of assigned issues through completion, to include escalating and socializing risk as well as defect management.     

Required Qualifications:

• 3+ years experience in Product Manager, Product Owner, application support or production support.

• 3+ years working with claims project and/or technical teams.

• 2+ years of team management and leadership experience.

• Flexibility to tackle various work assignments.

• Agile experience and certification.

• Proficient in Jira, Confluence, Visio, Excel and Word.

• Proficiency in troubleshooting and problem-solving. 

• Experience with testing methodologies and tools. 

• Knowledge of various software and hardware platforms. 

• Customer centric approach to problem resolution.

• Must work well in a team environment, as well as independently.

• Solid/strong ability to effectively communicate with senior leaders.

• Strong ownership skills.

• Must have a strong and positive work ethic and follow Bank of America's Core Values.

• Self-starter with the ability to troubleshoot efficiently and effectively.

• Must be flexible and adapt quickly to change.

• Ability to multi-task and meet specific performance goals.

• Excellent written and oral communication skill.

Desired Qualifications:

• Bachelor's degree or 3-5 years of Operations experience preferred.

• 5+ years experience in Product Manager, Product Owner, application support or production support.

Skills:

• Influence

• Problem Solving

• Process Effectiveness

• Production Support

• Technical Troubleshooting

• Agile Practices

• Attention to Detail

• Planning

• Prioritization

• Release Management

• Adaptability

• Change Management

• Critical Thinking

• Research

• Usability Testing

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$158,100.00 - $193,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Jetzt bewerben