Homeoffice Customer Success Manager (m/f/d) bei Retarus GmbH

Become Customer Success Manager (m/f/d) at Retarus.

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What we offer

• Mobile working and flexible working time
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern, dog-friendly offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

What you'll do

• You are responsible for the successful management of your own existing customer portfolio.
• With your keen sense for cross-selling, upselling, and renewal potential, you always have the right solutions at hand to convince all parties.
• You take individual customer requirements on board and use them as an opportunity tointensify the business relationship.
• You win over our existing customers with your proactive, open, and communicative personality.
• You take on projects of various sizes and handle them independently.
• Together with the customer, you look for an ideal solution in the event of complaints and claims.
• You are the first point of contact for contract renewals and questions about billing issues.
• You are in close contact with colleagues from sales and technical departments.

What you'll need

• You have successfully completed a degree or technical or commercial training.
• You have already gained initial professional experience in sales or customer service.
• You have an affinity for IT and digitalization topics.
• You are solution-oriented and, thanks to your reflective approach, you can master even complex customer requirements without losing sight of the balance between customer wishes and economic efficiency.
• You have a strong business acumen, initiative, and a customer-oriented mindset.
• Excellent French skills and good English skills round off your profile.

What you can expect

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Very important Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Felix Gansmeier is happy to field any questions you may have: [email protected]

We’re looking forward to getting to know you!