Senior Customer Technical Support Specialist (Help Desk) bei Enhanced Veterans Solutions, Inc.
Enhanced Veterans Solutions, Inc. · Dahlgren, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Dahlgren
Description
EVS seeks a Senior Customer Technical Support Specialist (eCRAFT: Operations Support III – OS3) to provide advanced Help Desk and customer support services across NSWCDD networks. The position will support IT service continuity, user satisfaction, and technical problem resolution.
Responsibilities:
- Provide Tier II/III troubleshooting using tools such as BMC Remedy or ServiceNow.
- Manage service tickets, document resolutions, and ensure compliance with SLAs.
- Escalate complex issues and collaborate with network/system teams for resolution.
Work is **non-remote** and will be performed **on-site** at the Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA
Employment will begin **upon contract award**
Requirements
- Six (6) years of professional experience in DoD or Federal Help Desk environments.
- Experience using ITSM tools (Remedy, ServiceNow) and troubleshooting enterprise IT issues.
- **Certification Required:** IAT III (CASP+, CCNP Security, CISA, GCED, or GCIH).
- **Clearance Required:** SECRET (T3).
