CUSTOMER SERVICE TIER I- Safety Sensitive bei Mathis Brothers

GENERAL STATEMENT OF DUTIES: Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Need to be able to work in a fast-paced environment and have good communication skills. Perform any other duties as directed by management.

EXAMPLES OF WORK PERFORMED:

• Provide timely and accurate information to customers' requests and concerns.
• Assist customers, sales, and delivery drivers with purchases.
• Inbound calls and face to face interaction with customers regarding warranties and returns.
• Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
• Flows up with factory on outstanding service orders to update status.
• Works non-sellable report to eliminate items waiting on parts. 
• Partner with sales associates to meet and exceed customer service expectations.
• Ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices.
• Any other duties as directed by management.

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs. occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Brothers is an Equal Opportunity Employer.