System Support Specialist - Multifamily Property Management bei Cirrus Asset Management

At Cirrus Asset Management, we are dedicated to providing exceptional property management services to property owners and residents alike. With our expertise and passion for real estate, we strive to create a seamless and rewarding experience for all parties involved.

Our company culture is defined by its unwavering commitment to integrity, empowerment, respect, teamwork, innovation, and exceptional customer service. These values shape our everyday actions and guide us in achieving our mission and serving our clients effectively. 

What's in it for you?

• Paid Holiday, Sick, and Vacation Time
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401k Plan
• Healthcare Spending or Reimbursement Accounts such as HSAs, FSAs, HRPs, and HRAs

Cirrus Asset Management is seeking a detail-oriented, tech-savvy, and highly motivated Systems Support Specialist to join our team. This role will provide frontline support, training, and troubleshooting expertise across multiple modules and platforms. The ideal candidate will be an experienced user who can collaborate effectively with internal teams and external partners to support system enhancements, integrations, and property onboarding projects.

Key Responsibilities

• Provide technical support and user guidance for RENTCafé, PayNearMe, ScreeningWorks, Esusu, Assurant, HappyCo and related platforms.
• Lead advanced troubleshooting and root-cause analysis to resolve user issues and system errors.
• Manage and prioritize support tickets from all levels of site staff, ensuring timely resolution.
• Assist in the onboarding of new properties and the implementation of new features, in collaboration with senior team members.
• Collaborate with senior leadership and third-party vendors to implement enhancements and integrations.
• Test and validate new features or updates before deployment; provide feedback and document outcomes.
• Support training initiatives by developing user guides and delivering presentations to various teams.

• 2+ years of experience supporting multifamily property management software platforms. - Required
• Working knowledge of RENTCafé, PayNearMe, ScreeningWorks, Esusu, Assurant, and HappyCo. - Required
• Strong troubleshooting and root-cause analysis skills with the ability to resolve user and system issues quickly.
• Skilled at managing multiple support requests and prioritizing effectively in a fast-paced environment.
• Clear communicator who can explain technical processes to non-technical users.
• Experience testing new features, documenting findings, and providing user feedback.
• Comfortable creating user guides and delivering basic training to teams.
• Detail-oriented, collaborative, and customer-focused approach to problem solving.

On-site position (Woodland Hills Corporate Office) with future hybrid schedule possible

Pay: $68,000 - $70,000 per year

Schedule: Monday - Friday (9 am - 6 pm) 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We are an equal opportunity employer and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories.

All your information will be kept confidential according to EEO guidelines.