Key Account Manager (Birmingham, BIR, GB, B38 8SE) bei Create Your Own Career

Your Tasks

• Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability align with financial targets
• Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveys
• Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed
• Collaborate with internal stakeholders to support project management for new business introductions or client projects
• Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions
• Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed
• Manage and resolve account escalations in a timely manner
• Lead and develop a high-performing team dedicated to client success

Your Profile

• Proven track record in customer account management, with a focus on resolving complaints and improving solutions
• Strong business acumen and strategic thinking abilities
• Exceptional communication skills, both verbal and written
• Demonstrated leadership experience, with a track record of developing and motivating teams
• Customer-centric mindset with a passion for building and maintaining relationships
• Proficiency in project management and problem-solving

We Offer

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free car parking