Portfolio Systems & Support Lead (18426) bei Post Office
Post Office · London, Vereinigtes Königreich · Onsite
- Professional
- Optionales Büro in London
Career Opportunities: Portfolio Systems & Support Lead (18426)Requisition ID 18426 - Posted - Transformation (50000028) - Transformation Delivery - Technology (60000462) - Wood Street (Admin Site) (141550) - Transformation - Permanent - Full Time - City of London – and Greater London
Summary
Reporting Line: Head of Portfolio Governance & Operations
Contract type: Permanent
Grade: 3A
Location: Wood Street, London
Closing Date: 14/10/2025
What to expect
The Portfolio Systems & Support Lead will play a pivotal role in supporting the successful delivery of our transformation programme by leading the strategic oversight, configuration, and continuous improvement of the strategic Transformation solutions in particular our Project Portfolio Management (PPM) solution, ServiceNow (Strategic Portfolio Management (SPM) module). This role will support BAU and lead an exercise providing a capability review and gap analysis before scoping and leading a PPM re-launch project.
The Portfolio Systems & Support Lead will ensure that the PPM system effectively supports the transformation portfolio governance, investment planning, demand management, delivery, reporting and performance tracking across transformation initiatives, providing ‘a single version of the truth’. It will also be accountable for providing a high-quality administration and support service across the portfolio office and wider transformation function.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 27.5 days annual leave that increases with tenure
• Up to 18% on target bonus opportunity
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
- Proven experience managing ServiceNow SPM or similar PPM platforms.
- Experience in configuring and administering PPM modules, including demand, workflows, dashboards, and reporting.
- Strong understanding of portfolio governance, project lifecycle management, and strategic planning.
- Experience in a Transformation Portfolio Office or Enterprise PMO environment.
- Excellent organisational and communication skills.
- Substantial experience in establishing successful, cross-functional, stakeholder relationships.
- Proficiency in, and experience of integrating Project management tools (e.g. MS Project, Jira, Trello)
- Familiarity with Agile, Waterfall, and hybrid delivery methodologies.
- Knowledge of financial planning and benefits tracking within a portfolio context.
- Ability to contribute to the development of, and deliver, a functional strategy to achieve objectives.
About us
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.
We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.
Summary
Reporting Line: Head of Portfolio Governance & Operations
Contract type: Permanent
Grade: 3A
Location: Wood Street, London
Closing Date: 14/10/2025
What to expect
The Portfolio Systems & Support Lead will play a pivotal role in supporting the successful delivery of our transformation programme by leading the strategic oversight, configuration, and continuous improvement of the strategic Transformation solutions in particular our Project Portfolio Management (PPM) solution, ServiceNow (Strategic Portfolio Management (SPM) module). This role will support BAU and lead an exercise providing a capability review and gap analysis before scoping and leading a PPM re-launch project.
The Portfolio Systems & Support Lead will ensure that the PPM system effectively supports the transformation portfolio governance, investment planning, demand management, delivery, reporting and performance tracking across transformation initiatives, providing ‘a single version of the truth’. It will also be accountable for providing a high-quality administration and support service across the portfolio office and wider transformation function.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 27.5 days annual leave that increases with tenure
• Up to 18% on target bonus opportunity
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
- Proven experience managing ServiceNow SPM or similar PPM platforms.
- Experience in configuring and administering PPM modules, including demand, workflows, dashboards, and reporting.
- Strong understanding of portfolio governance, project lifecycle management, and strategic planning.
- Experience in a Transformation Portfolio Office or Enterprise PMO environment.
- Excellent organisational and communication skills.
- Substantial experience in establishing successful, cross-functional, stakeholder relationships.
- Proficiency in, and experience of integrating Project management tools (e.g. MS Project, Jira, Trello)
- Familiarity with Agile, Waterfall, and hybrid delivery methodologies.
- Knowledge of financial planning and benefits tracking within a portfolio context.
- Ability to contribute to the development of, and deliver, a functional strategy to achieve objectives.
About us
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.
We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.
Summary
Reporting Line: Head of Portfolio Governance & Operations
Contract type: Permanent
Grade: 3A
Location: Wood Street, London
Closing Date: 14/10/2025
What to expect
The Portfolio Systems & Support Lead will play a pivotal role in supporting the successful delivery of our transformation programme by leading the strategic oversight, configuration, and continuous improvement of the strategic Transformation solutions in particular our Project Portfolio Management (PPM) solution, ServiceNow (Strategic Portfolio Management (SPM) module). This role will support BAU and lead an exercise providing a capability review and gap analysis before scoping and leading a PPM re-launch project.
The Portfolio Systems & Support Lead will ensure that the PPM system effectively supports the transformation portfolio governance, investment planning, demand management, delivery, reporting and performance tracking across transformation initiatives, providing ‘a single version of the truth’. It will also be accountable for providing a high-quality administration and support service across the portfolio office and wider transformation function.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 27.5 days annual leave that increases with tenure
• Up to 18% on target bonus opportunity
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
- Proven experience managing ServiceNow SPM or similar PPM platforms.
- Experience in configuring and administering PPM modules, including demand, workflows, dashboards, and reporting.
- Strong understanding of portfolio governance, project lifecycle management, and strategic planning.
- Experience in a Transformation Portfolio Office or Enterprise PMO environment.
- Excellent organisational and communication skills.
- Substantial experience in establishing successful, cross-functional, stakeholder relationships.
- Proficiency in, and experience of integrating Project management tools (e.g. MS Project, Jira, Trello)
- Familiarity with Agile, Waterfall, and hybrid delivery methodologies.
- Knowledge of financial planning and benefits tracking within a portfolio context.
- Ability to contribute to the development of, and deliver, a functional strategy to achieve objectives.
About us
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.
We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.
Summary
Reporting Line: Head of Portfolio Governance & Operations
Contract type: Permanent
Grade: 3A
Location: Wood Street, London
Closing Date: 14/10/2025
What to expect
The Portfolio Systems & Support Lead will play a pivotal role in supporting the successful delivery of our transformation programme by leading the strategic oversight, configuration, and continuous improvement of the strategic Transformation solutions in particular our Project Portfolio Management (PPM) solution, ServiceNow (Strategic Portfolio Management (SPM) module). This role will support BAU and lead an exercise providing a capability review and gap analysis before scoping and leading a PPM re-launch project.
The Portfolio Systems & Support Lead will ensure that the PPM system effectively supports the transformation portfolio governance, investment planning, demand management, delivery, reporting and performance tracking across transformation initiatives, providing ‘a single version of the truth’. It will also be accountable for providing a high-quality administration and support service across the portfolio office and wider transformation function.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 27.5 days annual leave that increases with tenure
• Up to 18% on target bonus opportunity
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
- Proven experience managing ServiceNow SPM or similar PPM platforms.
- Experience in configuring and administering PPM modules, including demand, workflows, dashboards, and reporting.
- Strong understanding of portfolio governance, project lifecycle management, and strategic planning.
- Experience in a Transformation Portfolio Office or Enterprise PMO environment.
- Excellent organisational and communication skills.
- Substantial experience in establishing successful, cross-functional, stakeholder relationships.
- Proficiency in, and experience of integrating Project management tools (e.g. MS Project, Jira, Trello)
- Familiarity with Agile, Waterfall, and hybrid delivery methodologies.
- Knowledge of financial planning and benefits tracking within a portfolio context.
- Ability to contribute to the development of, and deliver, a functional strategy to achieve objectives.
About us
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.
We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.
