Senior Manager, Customer Engagement Continental Europe (Sales/HSM) bei Hilton Supply Management

%3Cp%3EJoin %3Cspan style=%22color:blue;%22%3EHilton Supply Management%3C/span%3E and shape the future of hospitality procurement across Continental Europe.%3C/p%3E%3Cp%3EWe’re seeking a dynamic %3Cspan style=%22color:blue;%22%3E%3Cstrong%3ESenior Manager, Customer Engagement Continental Europe%3C/strong%3E%3C/span%3E to lead strategic account management and drive business development across a diverse portfolio of Hilton and non-Hilton hotels across Italy, France and Switzerland (and potentially other key markets in Continental Europe). If you’re passionate about hospitality, thrive in a fast-paced environment, and have a knack for building trust-based relationships, this is your opportunity to make a lasting impact.%3C/p%3E%3Cp class=%22MsoNormal%22%3EYour primary focus will be on delivering high-impact account management, ensuring strong relationships, operational excellence, and measurable value for hotel partners.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EYou will also support in-country business development by identifying and converting new opportunities, implementing negotiated contracts, and driving adoption of Hilton Supply Management’s procurement solutions. Key responsibilities include overseeing eProcurement onboarding, managing supplier engagement and HSM program adoption and analysing account performance.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EDrawing on your hospitality procurement expertise, you will act as a trusted advisor to hotel stakeholders, helping to optimize procurement strategies and enhance profitability. You will ensure the HSM program is delivered with integrity and consistency.%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-GB;mso-bidi-font-size:12.0pt;%22 lang=%22EN-GB%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-GB;mso-bidi-font-size:12.0pt;%22 lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:blue;%22%3EWhat You’ll Do%3C/span%3E%3C/p%3E%3Cp%3EAs a Senior Manager, Customer Engagement, you will demonstrate success through:%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:green;%22%3EAccount Management %26amp; Customer Focus%3C/span%3E – By building strong, trust-based relationships with hotel partners, stakeholders, and procurement managers, and delivering consistent value aligned with HSM’s goals.%3C/li%3E%3Cli%3E%3Cspan style=%22color:green;%22%3EGrowth Mindset %26amp; Initiative%3C/span%3E – By combining strategic thinking with hands-on execution across markets, driving expansion with a proactive and entrepreneurial approach.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:green;%22%3EResilience %26amp; Confidence %3C/span%3E– By navigating challenges with a positive mindset and confidence in our solutions, while maintaining humility and professionalism.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:green;%22%3EProject %26amp; Performance Management%3C/span%3E%3Cspan style=%22color:blue;%22%3E %3C/span%3E– By leading initiatives with a focus on ROI, streamlining processes, and accelerating customer onboarding and ramp-up through effective cross-functional collaboration.%3C/li%3E%3Cli%3E%3Cspan style=%22color:green;%22%3EAnalytical Thinking %26amp; Systems Expertise%3C/span%3E – By leveraging data and insights to develop solutions and applying best-in-class system knowledge to ensure efficient deployment across the region.%3C/li%3E%3Cli%3E%3Cspan style=%22color:green;%22%3ELeadership %26amp; Talent Development%3C/span%3E%3Cspan style=%22color:blue;%22%3E %3C/span%3E– By fostering a high-performance culture, supporting team growth, and creating an environment that attracts and retains top talent.%3C/li%3E%3Cli%3E%3Cspan style=%22color:green;%22%3EProcurement %26amp; Hospitality Expertise %3C/span%3E– By applying deep understanding of hospitality procurement to consult with partners and enhance both operational efficiency and commercial outcomes.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Ch3%3E%26nbsp;%3C/h3%3E%3Cp%3E%3Cspan style=%22color:blue;%22%3ESuccessful candidates%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3EHave a proven experience in hospitality procurement or hotel operations.%3C/li%3E%3Cli%3E%3Cp%3EHave proven experience in Sales and Account Management within a corporate environment, ideally in B2B setting with a strong affinity for hospitality and procurement.%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3Cli%3EHave a growth mindset with entrepreneurial drive and strategic thinking.%3C/li%3E%3Cli%3EHave confidence and resilience in navigating complex challenges.%3C/li%3E%3Cli%3EHave expertise in project management, systems, and performance optimization.%3C/li%3E%3Cli%3EHave and understand leadership qualities that foster a high-performance culture.%3C/li%3E%3Cli%3EAre fluent in both English and in either %3Cspan style=%22color:blue;%22%3EFrench%3Ci%3E %3C/i%3E%3C/span%3E%3Ci%3Eor%3C/i%3E %3Cspan style=%22color:blue;%22%3EItalian%3C/span%3E - both are essential for success in this role!%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3EAre willing to travel across the region, with an estimated travel requirement of up to 40%.%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22mso-ansi-language:EN-GB;mso-bidi-font-size:12.0pt;%22 lang=%22EN-GB%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Ch3%3E%26nbsp;%3C/h3%3E%3Cp%3E%3Cspan style=%22color:blue;%22%3EWhy Hilton Supply Management?%3C/span%3E%3C/p%3E%3Cp%3EWe’re more than a procurement organization—we’re a strategic partner to the world’s most iconic hospitality brands.%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:12.0pt;%22%3E %3C/span%3E%3C/span%3EHSM manages the supply chain for both Hilton-branded and non-Hilton-branded hotels. With over 22,000 hotels in our program, including more than 14,000 non-Hilton properties, HSM leverages economies of scale to negotiate competitive contracts with leading suppliers. This ensures direct savings on products and services and value creation for our hotel partners.%3C/p%3E Jetzt bewerben