Senior Manager - Retail bei Goodwill Industries of NCPA

Description

PURPOSE:

To direct an efficient sales force for our existing retail system. To review and analyze each store on a weekly basis, determining proper course of action.

ESSENTIAL FUNCTIONS:

• Reports directly to Director of Retail Store Operations.
  • All sales must be approved by Director of Retail Store Operations.
  • All dismissals must be presented to Director of Retail Store Operations and Vice President Human Resources before dismissal takes place.
• All rearrangements of preset settings in all stores were arranged that way for a purpose. Therefore, all changes must be presented to the Director of Retail Store Operations prior to any changes.
• The Senior Sales Manager must stay abreast of all local sales and community activities so we can become a part of these activities.
• Senior Sales Manager should try to go to local Chamber meetings with area managers.
• Senior Sales Manager must be capable of running each store to include opening, closing, daily deposits, running register, fill in when Store Manager/Assistant Store Manager is on vacation.
• Inform Production Supervisor of shortages in stores. Follow-up on completed shortage supplied.
• Must have a current PA Drivers License and three year clean MVR and be able to drive long distances between assigned stores.
• Must be able to stand for long periods of time, use hands to finger, handle, or feel; reach with hands and arms; push or pull.
• Must be able to occasionally sit, kneel, squat, and climb.
• Must be able to regularly stoop, bend, reach turn and twist body and lift up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Other related duties as directed by the Director of Retail Store Operations.

PLANNING:

Plans and forecasts forthcoming sales with guidance received from the Director of Store Retail Operations, based on sales and trends in the retail market, seasonal demands, store capacities, and general experience. Reviews and analyzes operation of stores on a continuing basis to determine significant performance factors and takes corrective action where necessary.

ORGANIZATION:

Develops and maintains an employment that will be adequate to perform the workload and conforms to Goodwill Personnel Policies and Procedures.

OPERATIONS:

• Maintains up-to-date strict records for the Director of Retail Store Operations and maintains records for operating supplies and equipment for the stores.
• Provides the Director of Retail Store Operations with a weekly work plan outline, indicating activities and goals for the coming week as well as requests to be handled throughout the office.
  • This work plan is to include a weekly itinerary of travel and conferences with store managers and clerks. Also, suggestions as to the needs of the stores and the entire department.
• Assures that the premises of each store is clean, neat, and orderly;
• That all safety practices are observed and that each person is aware of his/her responsibilities for the prevention of fires
• Assures that daily inspections are made just prior to closing each store.

DUTIES AND RESPONSIBLITIES:

• As a member of the supervisory staff, sets an example for subordinates, develops and maintains improved conditions in general and within the department in particular that will promote and hasten high standards of integrity and morals in Goodwill Associates.
• Is especially positive to the desires of management as expressed by the Director of Retail Store Operations.
• Completes action on each directed task expeditiously, thoroughly, and reports results.

RELATIONS:

• Establishes and maintains the following relations and is responsible for their observance:
  • With Store Managers/Assistant Store Managers:
    • Delegates authority and responsibility to them to the extent required for effective operation.
    • Keeps them informed of changes in policy and trends.
    • Directs and guides them in their work and assures they are part of the management team.
  • With the General Public
    • Seeks increased and better understanding of Goodwill Industries. Sensitive to the buying habits of the public.
  • With the Director of Retail Store Operations
    • Keeps informed on progress of the stores and problems confronted in the performance of this progress.
    • Receives approval for changes in store policy and/or practices.

PERSONALITY TRAITS:

Leadership abilities, self-motivated, dependability, industriousness, enthusiasm, cleanliness, neatness, pleasing business personality, self-confidence, cooperative, willingness to learn, promptness, assertiveness, ability to accept compliments and constructive criticism, ability to communicate effectively, loyalty, common sense.

STANDARDS FOR MEASURING PERFORMANCE:

Accuracy of sales forecasts.

• Effectiveness in the use of disabled/disadvantaged individuals in the stores and their progress in training as Sales clerks, Managers, or Processors.
• The manner in which the individual performs the duties of a Goodwill Industries Senior Sales Manager.
• The level of awareness of the needs and the problems of the stores and the ability to communicate those factors to the Director of Retail Store Operations.
• Degree to which respect and confidence of co-workers is established.
• The manner in which ones conduct reflects the high standards of morals and integrity expected of all Goodwill associates.
• Ability to meet deadlines and respond to special requests and the desires of management.

*Benefits after 90 days include:  agency paid life insurance and vision insurance, vacation, sick, holidays, and eligible to participate in group health and dental programs with biweekly co-pay. EOE

Qualifications

QUALIFICATIONS:

• High school graduate or equivalent (minimum requirement).
• At least two years experience with retail sales or related experience and two years supervisory experience.
• Current PA Drivers License and three year clean MVR.
• Must have good work habits, such as acceptable attitude and punctuality.
• Must respond appropriately to supervision.
• Must be familiar with general sales, safety, and merchandising.