Central Communications Manager bei Limitless Male

Description

Key Duties and Responsibilities:

(This is not an exhaustive list of duties and other tasks may be added, allowing for flexibility as job requirements evolve over time.)

• Lead, coach, and develop the Central Communications team to consistently deliver a warm, welcoming, and patient-first experience across all Trillion Health locations.
• Establish and monitor clear, measurable goals for call and communications performance that emphasize both efficiency and patient delight.
• Oversee scheduling of new patient appointments and intake, ensuring a smooth and positive first impression for every patient.
• Champion white-glove service standards, ensuring all patients receive accurate, compassionate, and comprehensive information.
• Monitor calls, emails, and virtual greetings to identify opportunities for process improvement, coaching, and team development.
• Create a culture of proactive problem-solving - empowering staff to anticipate patient needs and go above and beyond in service delivery.
• Ensure timely and professional responses to all patient and public inquiries.
• Oversee accurate processing of medication refill requests, insurance verifications, and patient registrations.
• Partner with clinical teams to ensure smooth triage, scheduling, and coordination, without overstepping clinical boundaries.
• Maintain high standards of accuracy, professionalism, and efficiency in patient communication, documentation, and scheduling workflows.
• Serve as an ambassador for the Trillion Health & Hormone brand, ensuring the Central Communications team represents the organization with professionalism, positivity, and trust.

Requirements

Education and Experience:

• High school diploma or GED required; bachelor’s degree in a relevant field strongly preferred.
• 3+ years of leadership experience in a call center, patient services, or customer experience environment.
• Healthcare experience preferred; medical certifications such as CNA or MA a plus.
• Demonstrated success in building, leading, and motivating high-performing teams.

Skills and Competencies:

• Exceptional communication skills—clear, empathetic, and professional in both verbal and written forms.
• Strong interpersonal and coaching skills, with a passion for developing others.
• Proven ability to foster a culture of accountability, positivity, and service excellence.
• Expertise with scheduling software, multi-line phone systems, and electronic health records (AdvancedMD or similar).
• High attention to detail, organizational strength, and ability to thrive in a fast-paced environment.
• Proactive, resourceful, and adaptable mindset with a “can-do” attitude.

Physical Requirements and Work Environment: (If applicable)

• Primarily a sitting role with occasional standing.
• Requires clear verbal and written communication skills.