Float Patient Access Associate I - 40hrs bei Connecticut Children's Medical Center
Connecticut Children's Medical Center · Hartford, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Hartford
Under general supervision, this Patient Access Associate will be responsible for various roles across multiple services areas. The Patient Access Associate Float I will cover open areas within Patient Access varying from Front Office and Emergency Department (ED) Registration. They may be required to move locations on a day-to-day basis and/or partial day.
The associate coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Participates in meetings as a representative of the department. Serves as a resource to team members for utilization management in critical coverage areas. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children’s Medical Center.
Responsibilities
Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children’s STANDARDS
Position Specific Role Responsibilities
Registration:
- Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and
- Outpatient cases and Physician Practice Office appointments.
- Verifies all required insurance and billing information and uses the proper payer plan codes.
- Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent.
- Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure.
- Makes corrections and updates patient information in computer systems as necessary.
- Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.
- Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
Qualifications
Education and/or Experience Required:
- Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
Education and/or Experience Preferred:
- Experience Preferred: 1-year minimum direct related experience and healthcare experience preferred.
License and/or Certification Required:
- N/A
Knowledge, Skills and Abilities:
Knowledge:
- Intermediate knowledge of MS Word and Excel.
- ADT systems and Insurance Verification systems (EPIC preferred).
- Knowledge of Managed Care, referral/pre-certification/ authorization process.
- HIPAA
Skills:
- Computer, typing, data entry.
- Strong verbal & written communication skills.
- Strong organizational skills.
Ability to:
- Handle a fast paced, high-volume environment,
- Work in a team environment alongside multiple disciplines.
- Provide guidance and assist in training to peers.
- Have crucial conversations with others/ peers with guidance.
