Service Catalog Manager bei SAIC

%3Cdiv class=%22block__cell block__field--wide-rich-text%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);flex:0 1 100%;font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:10px 0px 0px;orphans:2;padding:0px 25px 0px 0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;width:755.96px;word-spacing:0px;%22 data-bind=%22css: %24component.getBlockCellCss(%24data, 0)%22%3E%3Cdiv class=%22block__field--wide-rich-text%22 style=%22flex-basis:100%;%22 data-bind=%22attr: {id: %24data.name + %27-container%27,%0A class:(%0A %24data.displayType === %27InputTextArea%27) ? %27block__field--full-width%27 : %0A (%24data.displayType === %27InputRichText%27 || %24data.name === %27descriptionExt%27 || %24data.name === %27qualificationExt%27 ||%0A %24data.name === %27descriptionInt%27 || %24data.name === %27qualificationInt%27) ? %27block__field--wide-rich-text%27 :%0A %27block__field--edit%27}%22 id=%22descriptionExt-container%22%3E%3Cdiv class=%22oj-form-control block__field-rtfValue %22 style=%22margin-bottom:5px;padding-bottom:5px;vertical-align:middle;%22 data-bind=%22attr: {id: %24data.name + %27-value%27, formFieldId: %24data.name},%0A html: %24component.getFieldValue(%24data)%22 id=%22descriptionExt-value%22 formfieldid=%22descriptionExt%22%3E%3Cp class=%22MsoNormal%22 style=%22background-color:rgb(254, 254, 254);line-height:normal;margin:0in 0px;%22%3E%3Cspan style=%22color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3ESAIC is seeking a %3Cstrong%3EService Catalog Manager%3C/strong%3E%3C/span%3E%3Cspan style=%22background-color:rgb(254,254,254);color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3E%26nbsp;%3C/span%3E%3Cspan style=%22color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3Eto support an IT Service Management and User-Centric effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.%3Cspan%3E%26nbsp; %3C/span%3EThe USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications %26amp; Cyber Systems Directorate (TCJ6).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:rgb(254, 254, 254);line-height:normal;margin:0in 0px;%22%3E%3Cspan style=%22color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3EThe successful candidate shall, as the Service Catalog Manager, synchronize efforts with the government IT Service Portfolio Manager, or equivalent, and produce customer-based additional information for each defined service, map service delivery tasks, and coordinate with Service Owners and Managers, as appropriate, to deliver service offerings to customers.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:rgb(254, 254, 254);line-height:normal;margin:0in 0px;%22%3E%3Cspan style=%22background-color:rgb(254,254,254);color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:rgb(254, 254, 254);line-height:normal;margin:0in 0px;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:rgb(254, 254, 254);line-height:normal;margin:0in 0px;%22%3E%3Cspan style=%22color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3E%3Cstrong%3ERoles and Responsibilities:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:rgb(254, 254, 254);font-family:Arial;line-height:normal;margin:0in 0px;%22%3E%26nbsp;%3C/p%3E%3Cul style=%22margin:12px 0px;padding:0px 0px 0px 20px;%22%3E%3Cli style=%22color:rgb(0, 0, 0);font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22background-color:white;color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3EDefine and maintain the Service Catalog utilizing government furnished technology.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22background-color:white;color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3EEnsure accuracy, completeness, and accessibility of offerings within the Service Catalog.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22background-color:white;color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3ESupport service management processes through coordination with other processes, alignment with business needs, and approved service level agreements.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22background-color:white;color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3EProvide a consistent approach to service offering administration through development and publishing of templates for service data recording.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22background-color:white;color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3EAlign task actions for services that can be easily and efficiently developed to meet customer requirements and requests.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22background-color:white;color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3ECoordinate with appropriate stakeholders when a new or changed service is to be deployed to ensure service request and delivery actions are developed in the IT Service Management System of Record.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22background-color:white;color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3EDocuments required actions and tasks prior to service implementation ensuring coordination and approval with all required stakeholders is performed and the offering is appropriately scoped.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22background-color:white;color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3EAchieving an overall improvement in the quality of IT service within the imposed design constraints by reducing rework once the services have been transitioned into the live production environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22background-color:white;color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3EThe contractor shall schedule and document all required meetings and documentation for historical reference for all service offerings regardless of active, inactive, or retired status in support of service offering administration, improvement, and business needs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:rgb(254, 254, 254);line-height:normal;margin:0in 0px;%22%3E%3Cspan style=%22color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:18px;%22%3EThis position is for Monday through Friday, normal business hours.%3C/span%3E%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cdiv class=%22block__field--line-break%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);flex-basis:100%;font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;height:0px;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/div%3E

Required Skills and Education:

• BA/BS.
• 5+ years of experience.
• DoD Secret clearance.
• ITIL 4 Foundations certification.
• Experience with formal system development methodologies including Agile.
• Experience working in a team-oriented, collaborative environment.
• Experience with business process modeling.
• Experience eliciting and documenting service delivery requirements and workflows.
• Experience working with ServiceNow low-code/no-code capabilities and standards.
• Experience working with Microsoft SharePoint.
• Experience in business analysis activities including requirements management and analysis.
• Strong attention to detail and follow-through skills.
• Excellent written and verbal communication skills.

Desired Qualifications:

• MA/MS.
• 10+ years of experience.
• DoD TS/SCI clearance.
• ITIL 4 Managing Professional certification.
• 4+ years of experience with ServiceNow Service Catalog administration.
• Completion of relevant ServiceNow training, accreditations, and certifications.

*!SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. Jetzt bewerben