Director of Practice Operations - Orlando Health | Neuroscience Institute (Neurology, Neuropsychology, and PM&R) bei Orlando Health

Department: Orlando Health Medical Group - Neurosciences Admin (supports the Neurology, Neuropsychology, and PM&R departments.)

Status: Full-Time | 40 hours per week

Shift: Monday - Friday, 8am - 5pm

Title: Director of Practice Operations

***Address of Practice: 76 W. Underwood St. 2nd floor, Orlando, FL 32806***

Position Summary

Manages human, financial, and material resources in a team relationship with the Physician Lead and Director/Physician Practices or COO to deliver high quality, customer focused-cost, effective, responsive health care services in an outpatient clinic setting to ensure patient and staff satisfaction in support of the mission and goals of the Orlando Health Physician Group (OHPG) and Orlando Health.

All Inclusive Benefits (start day one)

Health/Dental/Vision/Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

About OHMG

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Essential Functions
• Responsible for approximately 15-20 physicians and greater than 40 team members.
• In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope
of the outpatient clinics of the Service Line within the parameters established by OHPG. Identifies issues in service and
coordinates action plans with the Service Line Physician leadership and the Director/Physician Practices or COO.
• Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies,
procedures, and programs, ensuring consistent application within their service line(s). Reviews and implements OHPG policies,
procedures and programs.
• Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead. Allocates and
authorizes appropriate expenditures. Responsible for management of actual performance against budget, providing analysis of
material variances to Administration.
• Maintains an effective revenue cycle and other systems to maximize revenue.
• Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in
collaboration with the Physician Lead, creating an environment consistent with management values of OHPG.
• Works with the Lead Physician of the practice, ensuring appropriate access, flow and scheduling of patients.
• Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
• Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the
service line strategic plan in collaboration with the Physician leadership.
• Hires, trains, supervises, evaluates, and develops managers (where applicable) and practice staff in accordance with established
Human Resources Guidelines. Develops lead staff at each site. Builds a well-functioning team focused on the needs of the
patient.
• Ensures quality metrics are met in the practice setting.
• Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates,
recommends and plans for future space.
• Negotiates, communicates, and coordinates with the Service Line and other departments to implement operational changes
and new initiatives.
• Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication
within the Service Line. Analyzes and prepares appropriate responses and actions.
• Researches, analyzes, and maintains data collection system required to administer Service Line operations.
• Participates with Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes
involved in community affairs that enhance the image of the Service Line and OHPG/Orlando Health.
• Ensures coverage of roles during staff shortages, vacations, sick, or other leaves to assure continuity in patient care.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state,
and local standards.
• Maintains compliance with all Orlando Health policies and procedures. 

Education/Training
Bachelor’s degree required. Associate degree and two (2) years of directly related work experience may substitute for the bachelor’s
degree (in addition to the requirements listed in the Experience section). Four (4) years of directly related work experience may also
substitute for the bachelor’s degree (in addition to the requirements listed in the Experience section).

Licensure/Certification
None.

Experience
Five (5) years of health care experience, to include two years in a supervisory role