Patient Navigator bei Mount Sinai Medical Center

Patient Navigator

Location: Aventura

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital,dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:

• Acts as a liaison between patient and CCC infusion team to ensure timely delivery of care; reports delays to Team Leader and/or nurse assigned to patient, and documents patient interactions in the EMR. 
• Works in collaboration with the Team Leader and the Pre-Treatment RN in reviewing weekly infusion schedules to ensure accurate patient appointments according to patient's treatment plan.
• Identifies barriers that hinder effective care of patients receiving new and scheduled treatment cycles.
• Reviews infusion schedules with focus on unlinked appointments to ensure established guidelines are followed and as directed by the Team Leader.
• Communicates with patient and staff to ensure understanding of next appointments for lab, physician, and treatment and confirms appointments are scheduled prior to patient's discharge.
• Assists in referring patients to the multidisciplinary team, i.e. patient educator for new treatment patients, social workers, and clinical dietitians, as needs are identified from patient interactions/rounding, and as directed by nursing staff or team leader, nurse manager, or director.
• Coordinates care of patients transitioning from inpatient to outpatient, working with Team Leader to ensure appropriate consents are signed and patient education is completed.
• Informs/calls patients when scheduled appointments have to be moved to a different day, time, or cancelled appointments, as directed and based on the Pre-Treatment RN's review of treatment or supportive plans.
• Coordinates scheduling of patients from clinics outside of the CCC, i.e. GI, Alzheimer's Clinic, Urology, etc., to ensure patients are given appointments according to established scheduling guidelines; prints copies of orders, attaches labels on forms, hands to TL for review, and once patient completes treatment, documents sent to HIM Department for scanning.
• Coordinates with the clinical teams with the goal of improving patient's adherence to treatment plans, patient safety, increased involvement in care, patient satisfaction, and optimal levels of health and well-being of patients and overall survival.
• Facilitates efficiencies in departmental processes and workflows, patient flow into the infusion suite, ensuring patient safety and improve patient satisfaction.

• Participates in staff meeting, quality improvement initiatives, department projects

   

Qualifications:

• OPN-Certified Generalist preferred, or obtain within 3 months of hire
• Associate's Degree in related discipline preferred.                                                                                   
• 3-5 years experience in patient/healthcare relations or human services field preferred, or combination of education and experience. Training in health and community outreach programs preferred but not required. Experience in care coordination and referral to internal and external resources preferred.

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for selected positions and more!