Box Office Account Executive bei HOUSTON GRAND OPERA ASSOCIATION INC

Box Office Account Executive

Job Highlights 

The Account Executive is a strategic revenue generator and relationship manager for Houston Grand Opera, responsible for maximizing patron lifetime value through proactive account management, retention strategies, and new subscriber acquisition. This role combines front-line customer service excellence with consultative sales expertise to build and maintain a portfolio of subscriber accounts, ensuring sustained revenue growth and deepening patron engagement with HGO's artistic programming. 

As a key contributor to HGO's earned revenue strategy, the Account Executive independently manages all aspects of their subscriber portfolio to achieve ambitious, data-driven individual and team revenue targets. They will utilize data-informed insights to guide personalized renewal campaigns, targeted upselling opportunities, and strategic outreach to prospective flex and full-season subscribers.  

Additionally, they will provide personalized service and serve as trusted advisors to new and long-standing subscribers alike. Success in this role directly impacts organizational sustainability and audience development goals.

About Houston Grand Opera 

The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors. 

Our strategic focus is two-fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand. 

We are passionate about building and sustaining an inclusive and equitable working environment for all company members. We believe every team member enriches our diversity by exposing a broad range of ways to understand and engage our community and discover, design, and deliver enriching experiences. 

Compensation and Benefits 

We offer robust benefits to full-time employees, including: 

• Comprehensive and affordable health benefits. 

• Generous paid time off. 

• 403b retirement plan with employer match. 

• Flexible work schedule. 

• Professional development opportunities. 

• Discounted parking in the Theater District garage and nearby lots, plus easy access to Metro transportation. 

• Free tickets to our mainstage and community productions and events. 

Key Responsibilities 

• Provide exceptional and seamless customer service across all patron touchpoints that reflects HGO’s commitment to excellence.  

• Independently manage all aspects of the subscriber portfolio, including personalized renewal campaigns, targeted upselling opportunities, and strategic outreach to prospective flex and full-season subscribers.  

• Leverage connections with the audience to create memorable experiences. 

• Assist patrons via various channels such as phone, web chat, e-mail, or in-person regarding ticket sales, ticket exchanges, and other general inquiries such as performance details, directions, parking, etc. 

• Ensure accurate processing and timely delivery of customer tickets. 

• Engage successfully in cross-selling, up-selling, and donation asks.  

• Staff and support Box Office operations or other guest service stations during performances.  

• Identification of individual giving prospects for referral to Philanthropy for further qualification. 

• Serve as a first-line resource for call escalations from Box Office Representatives. 

• Through relationship stewardship and consultative needs assessment, the Account Executive identifies opportunities to enhance patron experiences. 

• Achieve ambitious individual and team revenue targets and KPI’s including data-driven retention goals. 

• Take on special projects for the department as assigned. 

• Assist other HGO departments with various projects and events as needed.   

• Help with the setup and take-down of equipment, signs, and other duties as assigned.   

Qualifications 

• 3+ years of direct work experience with demonstrated success in sales and revenue generation. Customer service experience is also required. 

• Knowledge of opera and arts preferred but not required. 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required. 

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Special Job Characteristics 

The ideal candidate will have a passion for the arts and possess a superb sales aptitude with a service mindset that leverages a consultative selling ability, demonstrates comfort with revenue targets, and is resilient in the face of rejection. They will have excellent relationship management skills, be genuinely curious about people, be proactive in their communication style, and demonstrate high levels of empathy and emotional intelligence. They will also have strong organizational capabilities, including the ability to effectively manage a sizable portfolio of customers, be self-directed, and strategically prioritize competing priorities. Evening and weekend work is required as well as the ability to bend, stoop, sit, and sometimes lift up to 20lb. 

Physical Demands 

The physical demands described here are representative of those we consider important for an employee to successfully perform essential functions of this job: extended periods of sitting and performing tasks such as typing and using a computer mouse, with strong visual and auditory focus, occasional lifting (not exceeding 20 pounds), reaching for items, effective communication skills, and fine motor abilities, being mobile within the office for activities like attending performances, events, and meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Equal Opportunity 

Houston Grand Opera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at HGO are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by federal, state, or local laws or regulations. HGO will not tolerate discrimination or harassment based on any of these characteristics. HGO encourages applicants of all ages.  

Qualifications