Lead Service Coordinator bei Silver Lining Services, LLC

Description

• Manage your own group of clients and caregivers, ensuring coverage and excellent service
• Coordinate schedules, authorizations, and documentation in line with MCO and state requirements
• Support and mentor other Service Coordinators; help troubleshoot scheduling and documentation issues
• Assist the General Manager with onboarding and training new coordinators
• Track key metrics such as referral turnaround, missed visits, and documentation timeliness
• Recommend process improvements to keep the office efficient and organized
• Represent the Company in occasional external events 

Requirements

• 5+ years of experience as a Service Coordinator or Scheduler in home care or healthcare
• Working knowledge of New Mexico MCO programs and home-care documentation
• Strong organizational and communication skills
• Comfortable leading peers and stepping in to resolve issues
• Bilingual (English/Spanish) a plus