Branch Operations Manager bei HOMEBANK

Duties & Responsibilities:

• All duties and responsibilities of CSR I, CSR II, and Lead CSR
• Has successfully completed the Lead in Training program, or has 3 years of experience in this role
• Supervise and oversee branch CSR staff
• Oversee branch cash vaults and overall balancing
• Coordinate and participate in interviews for Branch CSR staff
• Assist in training of new hires and ensure completion of the training program in a timely manner
• Establish performance objectives and conduct reviews for assigned staff
• Ensure employee development by coaching and counseling as needed
• Oversee branch CSR scheduling
• Communicate any problems, differences or potential losses to VP of Operations
• Lead by example to promote an in-branch sales environment, ie: cross-selling products and services to current customers
• Partner with CBP, lender, or business banker in the market to explore external growth opportunities
• Communication with CBP in the market to ensure branch coverage for all areas, including lending, business banking, and operations
• Communicate with CBP and building maintenance crew about any building issues or routine upkeep
• Exude professionalism inside and outside the bank, during and after bank hours
• Involvement in strategic growth plans for their branch and market
• Keep informed of new programs, services, and accounts offered by bank
• Active community involvement in the market

Requirements:

• Bachelor Degree in Business, Accounting, or Finance or equivalent experience required

• 5 years banking experience with 3 years of supervision experience with proven ability to lead and direct employees
• Strong communications (written and verbal), customer skills, & interpersonal skills
• Maintain a working knowledge of banking laws and regulations and internal policies and procedures related to the job

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend.
• Ability to communicate in writing and verbally.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting or moving is required up to 25 pounds.
• Regular, predictable attendance is required.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone and printers, light traffic).
• Ability to work in a confined area in some situations.
• Ability to sit at a computer terminal for an extended period of time.
• Standard office lighting.