Lead Project Manager (Pulse 4.0) bei Domino's

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

The Lead Project Manager will be responsible for driving the brand-wide adoption, representation, and optimization of the Pulse 4.0 platform. This role is responsible for translating complex system enhancements and rollout plans into actionable field strategies, providing data-driven insights, and representing the voice of the Franchisees and the field. Acting as a strategic partner to the Manager, this role supports end-to-end activation planning, monitors adoption and performance, and ensures that Domino’s system-wide technology transformation delivers consistent operational excellence.
Main responsibilities
50%) Strategic Program Activation & Brand Representation
•    Partner with the Manager to develop and execute activation strategies that drive consistent and confident adoption of Pulse 4.0 across all franchisee segments.
•    Lead brand communications and field-facing readiness materials to ensure alignment and confidence in the rollout plan.
•    Serve as a subject matter expert and key brand representative for Pulse 4.0, communicating updates and insights to internal and external stakeholders.
•    Support readiness assessments, milestone tracking, and reporting to ensure alignment across operations, technology, and field teams.
•    Translate complex technical or operational changes into clear, field-facing communications and resources that enhance system understanding and confidence.
•    Represent the Operations Services team in cross-functional meetings, providing franchisee and field perspectives that shape rollout plans and refinements.

(30%) Performance Insights & Continuous Improvement 
•    Maintain readiness dashboards, store conversion trackers, and issue logs to ensure clear visibility of rollout progress.
•    Partner with the Manager on key milestone planning, launch schedules, and cross-functional dependencies.
•    Synthesize updates and data to produce executive summaries and progress communications.
•    Provide actionable feedback and trend analysis to enhance training materials, communication cadence, and field engagement strategies.
•    Support development of post-activation reviews to measure success and define continuous improvement actions.

(20%) Field Engagement & System Support  
•    Act as a primary liaison to the field, providing clear guidance, answering operational questions, and reinforcing change readiness.
•    Collaborate with the field to identify adoption barriers and partner cross-functionally to drive issue resolution and improvement.
•    Partner with Business Consultants and Franchisee Leaders to drive confidence in the technology transition.
•    Participate in regional meetings, field visits, and franchisee touchpoints to build relationships, gather feedback and insights and reinforce brand alignment during rollout.
•    Support pilots, launch events, and post-activation follow-ups to ensure sustained adoption and continuous learning.
 

•    Bachelor’s degree in business, Communications, Training, HR, or related field preferred.
•    Minimum 5 years’ experience within operations, project management and training; experience as a multi-unit supervisor or Franchise Trainer preferred
•    Strong project management skills with the ability to lead complex, enterprise-wide rollouts.
•    Ability to lead a team and influence people across multiple departments.
•    Strong communication and interpersonal skills; able to translate complex updates into simple, actionable steps.
•    Skilled in change management, coaching, and field engagement.
•    Strong organizational and problem-solving skills, with attention to detail.
•    Ability to travel 50%+ including overnight travel.
 

All your information will be kept confidential according to EEO guidelines.